Scalable Broker FAQ

Find answers to the most frequently
asked questions about the Scalable Broker.

Account opening

What are the requirements to sign up for the Scalable Broker?
 

Our service is aimed at persons resident in Germany, Austria, Italy, Spain, metropolitan France and the Netherlands. In addition, the following requirements must be met:

  • You are over 18 years of age.
  • You are not subject to US taxation (not a “US person” under US tax law).
  • You have a current account that is kept at a credit institution based in the SEPA area.
  • You use our service as an offer from a foreign provider.

Please also note that the custodian bank only pays taxes for clients who are taxable in Germany. If you are subject to tax abroad, you must carry out the correct taxation of all securities transactions yourself. We provide you a tax reporting for this purpose.

Is there a minimum deposit?
 

You will select an amount for your initial deposit during the registration process. This amount must be at least 1 euro. Your available balance can be paid out in full or in part at any time. A high deposit is recommended in order to be able to start trading stocks, ETFs and funds immediately.

Is it possible to transfer a portfolio to Scalable Broker?
 

You are welcome to transfer your portfolio to the Scalable Broker. This is currently only possible for accounts with a German IBAN.

To get started, log in to the Scalable app or on the web and authorise the securities account transfer digitally under Profile > Products > Securities transfer. After the securities transfer has been submitted, you can check the status of the transfer here.

If you have any questions about the status, please contact your source bank as soon as the status ‘Source bank has received the instruction’ has been reached. The name and BIC of the source bank will be displayed in the detailed view.

Securities account transfers initiated by your house bank cannot be accepted. Please note that it may take several weeks until the entire process of the transfer is complete.

How does the registration process work?
 

The registration is completed online and only takes a few minutes. Registration via iOS or Android mobile app is also possible. You complete the identification via our partner Fourthline.

The account opening by the custodian bank usually takes up to three working days. As soon as your securities account has been opened and the initial deposit has been made, you can start trading.

Why do I need to verify my identity?
 

The Money Laundering Act (MLA) requires us to identify our clients. This identification is also in your interest, as it ensures a higher level of security in the client relationship.

An MLA-compliant identification is carried out conveniently via our partner Fourthline.

What is the identification process?
 

Identification is done through our partner Fourthline. Fourthline is a digital identification provider based in Amsterdam, the Netherlands. It is part of Safened-Fourthline BV, which is regulated as a payment institution by the Dutch Central Bank and the Financial Conduct Authority. More information about Fourthline.

Identification is also possible with a foreign passport. View list of supporting documents & countries.

You can start the identification process conveniently in our app or online by logging in to your Scalable Capital account after completing the registration.

Once you have successfully completed the identification, you do not need to do anything else. The identification data is transmitted to Scalable Capital, and the opening of both the clearing account and the securities account is initiated. It can take up to three working days to open the accounts. You will be informed automatically as soon as the account opening is completed.

If any questions arise from the transmitted identification data, we will contact you proactively.

Why do I need to provide my bank details?
 

Deposits and monthly savings plans are collected from your current account via SEPA direct debit. In addition, all withdrawals are transferred there by your Scalable Broker.

The current account must be in your name and must be held at a bank in the SEPA area. It must also be an account for payment transactions. For example, savings and overnight money accounts are not permitted. If your current account is a joint account, you must be registered as the beneficial owner.

Does Scalable Capital have a demo account?
 

There is no demo account; however, with our FREE Broker all important functions are already available to you. In this plan, there are no monthly fees or minimum investment period.

Are joint accounts offered?
 

The Scalable Broker is only offered as a single account.

Can I open an account for my underage children?
 

The minimum age for using Scalable Broker is 18 years.

Can I open a business account?
 

The Scalable Broker is only offered to private individuals.

Can I open an account with a foreign currency?
 

Trading via Scalable Broker is only possible in Euros.

Is it possible to have multiple accounts?
 

In the Scalable Broker, you can manage one portfolio in your name. However, with our portfolio groups feature, you have the ability of grouping your brokerage account according to your own preferences.

If you use the FREE Broker, one portfolio group can be created. In PRIME and PRIME+ Broker, up to 50 personalised groups are available to you.

Please note that in portfolio groups only the group performance since buy can be displayed.

Securities account management

How do I receive interest on the cash on my clearing account?
 

If you use our PRIME+ broker, you will receive 2.6 % interest p.a.* on your uninvested balance of up to 100,000 euros in your clearing account with the custodian bank. No interest will be paid on cash above this amount.

There is no minimum holding period for the cash on your clearing account. Interest is calculated on a daily basis and paid out quarterly in arrears to your clearing account. You will find the payout, as soon as it has been made, in the transaction overview in your Scalable client area. The interest rate applies until further notice.

Deposits and withdrawals to your clearing account are possible at any time. Please note the regular restrictions regarding the cash available for withdrawals in the client documents section III.

The offer is open-ended and valid throughout Europe for new and existing PRIME+ clients. If you are currently using the FREE or PRIME Broker and would also like to benefit from the interest, you can easily upgrade your pricing model at any time in your client area under "Products" by clicking on "Change plan".
Please note: Do not click on "Cancel Broker" if you wish to change your broker model. By doing so, you will terminate your entire securities account. This process cannot be reversed.

If you switch from PRIME Broker to PRIME+, the PRIME annual fee already paid will be refunded to you on a pro rata basis and the recurring fee for PRIME+ will be deducted monthly from your reference account.

More detailed information about the offer.

*Starting 01/02/2023 for PRIME+. Cash account at Baader Bank AG. Variable rate up to 100,000 euros. Learn more at scalable.capital/interest-conditions

Can I switch between the offered broker plans?
 

You can switch between the different price models (FREE Broker, PRIME Broker and PRIME+ Broker) at any time. To do so, go to the "Profile" tab in your client area. Under "Products" you will find the option to change your broker plan at any time by clicking on "Change plan". Please note that the change will take effect immediately.

Please note: Do not click on "Cancel Broker", as this will cancel your entire securities account. This process cannot be reversed.

If you change from PRIME Broker to PRIME+, the annual fee already paid will be refunded to you on a pro rata basis.

Is there a minimum investment period for my account or a minimum term for my contract?
 

There are no minimum investment periods or minimum terms of contracts. Individual securities can be bought and sold at any time. Our service can also be cancelled at any time free of charge. It is also possible to switch between the price models offered (FREE Broker, PRIME Broker and PRIME+ Broker) at any time free of charge.

How can I make deposits and withdrawals?
 

Deposit
Deposits to your clearing account can be made in several ways.

The fastest way is real-time payment via Instant. Payments via Instant are available within a few seconds for the purchase of securities. The deposit amount is collected by SEPA direct debit from your reference account. For more information, please refer to the client documents. Fees apply for payment via Instant.

Alternatively, you can transfer the desired amount or deposit by SEPA direct debit. The IBAN for the transfer to your clearing account can be found in your personal client area under "Payments" and "Transfer". Please enter your name as the recipient. Transfers have to be made from your deposited reference account. Payments from other accounts are not permitted and will be rejected by the custodian bank. The amount will be automatically transferred back to you.

Withdrawal
You can request a withdrawal via the menu item "Payments" in your client area. Please note that deposits made by SEPA direct debit or Instant may not be paid out or used for the purchase of derivatives until after eight weeks. This is because direct debits can be revoked within the first eight weeks. After these eight weeks, cash balances from direct debits can be paid out at any time.

Please also note that your clearing account is generally not a payment transaction account and is used exclusively for the settlement of securities transactions.

Why is real-time payment via Instant not available for me?
 

The availability or maximum amount of Instant deposit depends on individual factors. You can increase the likelihood of Instant availability by, for example, instructing deposits via regular SEPA direct debit or by executing savings plans.

What happens to deposits to the Scalable fee account?
 

You made your deposit to the Scalable fee account (IBAN DE64700331000025820085) by mistake? We usually automatically reject deposits to the fee account. Your deposit will be immediately transferred back to the reference account you used.

Can I overdraw my clearing account (broker account)?
 

The broker account is managed on a credit basis and cannot be overdrawn in the course of normal daily business. If there are not enough funds available on the broker account for a prepared order and no corresponding deposit has been instructed via instant, the order cannot be placed.

Should the broker account still show a negative balance, the custodian bank will charge interest for this. Please find the current overdraft interest rate in the special conditions to the price and service list of Baader Bank.

Do I have an overview of my individual transactions?
 

All transactions can be viewed at any time in our app or online by logging in to your Scalable Capital account. You will usually find a securities statement as a PDF under the 'Transactions' tab in your client area within 48 hours. You can also use the ‘Export CSV’ button to export selected or all transactions as a CSV file.

In addition, the custodian bank will provide you with a monthly account statement in your mailbox. There you will see a summary of all transactions made.

Can I export information about my portfolio such as a CSV file?
 

If you use PRIME Broker or PRIME+ Broker, you can export all or selected transaction data as a CSV file in your client area. Go to Transactions and select all or individual transactions. Then click on Export CSV. You will find the downloaded CSV file in your download folder.

Please note that a CSV export of transaction data is not possible in the FREE Broker.

If you are not yet using our PRIME or PRIME+ Broker, you can easily change your broker price model in your personal client area on our website or in our app. To do this, click on "Profile" in the menu bar. Under "Products" you will find the option to change your broker plan.

Why is my return not displayed in percentage?
 

In addition to the real-time valuation of your portfolio, we also show you the absolute return in euros. A percentage return on a portfolio basis is in many cases misleading, as it depends heavily on the timing of trading activities and their size.

It is possible to calculate the percentage return in relation to the total deposits made (minus withdrawals). However, this figure offers limited information as this example illustrates:

Assume you invest 10,000 euros once through Scalable Broker. After one year your investments have generated an absolute return of 700 euros. This would now result in a relative return of 7.0 % and would be a meaningful indication. However, if you invested another 10,000 euros on the same day, your percentage return would be halved - without changing the value of your investments (700 / 20,000 = 3.5 %).

The time-weighted yield which we also used in wealth management can offer little help here. This is adjusted for incoming and outgoing payments thus allowing a direct comparison with a benchmark or another portfolio.

In wealth management, it is important to show the performance of the wealth manager transparently and independently of the client's investment dates. When evaluating one's own investment decisions, on the other hand, timing in particular plays a very decisive role in investment success. Therefore, the time-weighted return is not suitable in the context of Scalable Broker.

How can I add and remove securities to my watchlist?
 

To add a security to your watchlist, click on the desired security. Then, click on "Add to watchlist" (appears as a star in the app) in the upper right corner of the overview page of the security. The security will now appear in the watchlist on your home page. Securities for which you have already instructed orders or set up a savings plan are automatically added to your portfolio list.

To remove a security from your watchlist, click on the desired security. Then, click on "Remove from watchlist" (appears as a star in the app) in the upper right corner of the overview page of the security. When you buy a security from your watchlist, or set up a savings plan, it is automatically transferred from the watchlist to the portfolio list.

Can I sort or filter my portfolio and watchlist?
 

Currently you have the choice between two sorting options for your watchlist. Either you can sort the entries alphabetically or based on the historical return of the individual securities over different time periods.

You can likewise sort your portfolio and your portfolio groups alphabetically as well as by return. In addition, you have the option of sorting the securities according to their position value.

Can I transfer the securities I bought via the Scalable Broker to another broker?
 

You can do so without any additional costs/charges. This is a regulatory requirement for all brokers in Germany.

Providing the receiving broker accepts transfers from the German custodian bank, Baader Bank, and transfers of your respective securities then a transfer is possible.

How does a securities account transfer from Scalable Broker to another broker work?
 

If you wish to transfer a share from your Scalable Capital custody account to another person with a third-party custody account (e.g. as a gift), a direct transfer is possible, provided that the beneficiary's receiving custody account allows for a change of creditor.

An outgoing securities account transfer (from Scalable Capital Broker) must be submitted to Baader Bank via the receiving bank's form by email. Any fractional shares will not be transferred and will not be sold automatically. If you are submitting a securities account transfer including the closure of your account, we ask that you independently initiate the sale of any remaining fractional shares and terminate your account after the securities have been transferred.

Click on "Profile" in the menu bar for the termination. Via the submenu "Products" you can use the button "Cancel Broker" to initiate the cancellation. After successful termination, your available balance will be automatically transferred to your reference account.

Can the business relationship continue if I move to another country?
 

It is possible to move to a country that is a member of the European Union at any time.
In the event of a relocation to a country which is not a member state of the European Union, the business relationship cannot be continued for business policy reasons.

How can I cancel the Scalable Broker?
 

You can cancel or change your broker online or via the Scalable Capital app under "Profile", "Products". Cancellation is free of charge and possible at any time.

After your cancellation, you may continue to log into your personal area until 1st August of the following year and retrieve documents from your mailbox until the applicable retention periods expire before access is deactivated. However, if necessary, access to your personal area can also be deactivated ahead of time. To do so, please send us an email.

After successful cancellation, your available balance will be automatically transferred to your reference account. Please note that we may be able to pay out the cash balance from SEPA direct debits, if applicable, eight weeks after deposit to your reference account. For this reason, your cash balance from SEPA direct debits may be paid out at several times at different points in time following a cancellation.

How do I set up duplicate mailing?
 

It is possible to send duplicate mailing. However, this is offered by Baader Bank and costs 2.50 euros per copy, which is created for each purchase and sale as well as for each savings plan execution. You can see this in Baader Bank's list of prices and services.

In some cases, the costs incurred are covered by the employer. This process is not directly deductible by the employer unfortunately and must therefore be arranged by yourself in consultation with the employer.

To set this up, the custodian bank requires an application signed by you, stating your compliance address. To obtain a template for this, please contact the relevant person or department in your company and send us the request by email. If you do not have a template available, it is sufficient to submit the request as a PDF.

If your verification was done via online identification with eID during the account opening process, please also send us a copy of your ID card.

Sending duplicates by e-mail is not offered for data protection reasons and is therefore only carried out by Baader Bank by post.

How do I receive a custody account statement?
 

Our custodian bank provides you with a free securities account statement in your Scalable mailbox once a year. This shows the balance as of December 31 of the previous year.

If you need a current proof of your securities account balance of a specific date, e.g. for loan applications, BAföG applications or to prove the ownership of a certain individual position, we will be happy to request a financial status from our custodian bank for you. To do so, please let us know the date on which you would like to receive the daily updated financial status.

This free service provided by Baader Bank is offered exclusively in digital form.

Trading

Will I receive financial or investment advice from Scalable Capital?
 

If you have any questions about our service, please contact us by email, chat, or telephone. However, we do not provide financial or investment advice.

How much money should I invest?
 

Investing in the capital market comes with risks. We therefore advise you to keep an immediately available emergency reserve for unforeseen events which should cover all of your current expenses and obligations for at least six months.

Which financial products can I invest in?
 

In principle, all ETFs, shares and funds that are traded on the gettex stock exchange are available to you.

You can also buy registered shares via Scalable Broker. The custodian Baader Bank will take care of the registration for you.
You will not incur any costs for the registration performed by Baader Bank.

In the Scalable Capital Broker, you have various financial products at your disposal with which you can invest in the gold market. For example, you can invest in ETCs that invest in physical gold.

Derivatives cannot currently be traded in Scalable Broker outside Germany.

Bonds cannot currently be traded with Scalable Broker. However, all ETFs, equities and funds traded on the gettex exchange are available to you.

New initial public offerings (IPOs) can currently not be subscribed to via the Scalable Broker. We make every effort to ensure that shares can be listed on gettex and traded via our platform on the first trading day following a successful IPO.

Is there a minimum order volume?
 

There is no minimum order volume for trading in the Scalable Broker.

However, for all trades below 250 euros, 0.99 euros per trade are charged on gettex1. This applies to all price models of our broker.
Trades of PRIME ETFs from 250 euros are possible in PRIME Broker and PRIME+ Broker without order fees1. Sales of PRIME ETFs are subject to a fee of 0.99 euros in the FREE Broker1.

1 Product costs, spreads, inducements and crypto fees may apply. Learn more.

Why can't I find a security?
 

Your desired security is not available? If the trading requirements of the Munich stock exchange are met, a listing can take place and the desired security can be included for trading via gettex. To do so, send an informal email to listing@gettex.de and inform the Munich stock exchange of your suggestion including ISIN/WKN and security name.

To provide high quality in trading, it is important that securities show enough liquidity. A euro settlement via Clearstream (in particular ETFs) as well as a listing on another stock exchange is also required.

Further information can be found at www.gettex.de/en/.

How can I trade a security?
 

Trading orders can only be accepted in our app or online by logging in to your Scalable Capital account. Telephone orders in particular are not possible.

Select the desired security in our app or online by logging in to your Scalable Capital account. Navigate to your broker portfolio, and use the buttons "Buy" or "Sell" to start the order process. The sell option is only available if you already hold shares of the security.

Which order types are available?
 

Limit order: With this order, a limit price can be defined. The order will only be executed at this predefined price or better. This way, you can protect yourself against sudden price jumps. Due to the limit, there is a possibility that the order can be executed partially or not at all. The limit order is valid for 360 days. During this period, it can be cancelled at any time, provided that not all ordered items have been executed.

Stop order: With this order, a stop price can be defined. When the stop price is reached, your order will be activated as a market order and executed at the best possible price during trading hours. Under certain circumstances, this price can deviate significantly from the stop price due to price jumps. It may happen that the order is never activated and therefore not executed.

The stop order is valid for 360 days. During this period, it can be cancelled at any time, provided that not all ordered items have been executed.

Stop limit order: As a combination of the two preceding order types, with this order both a limit and a stop price are specified. When the stop price is reached, your order will be activated as a limit order and then executed only at the limit price or better. This way, you can protect yourself against sudden price jumps. On the other hand, it may happen that the order can only be partially executed or not at all. The stop limit order is valid for 360 days. During this period, it can be cancelled at any time, provided that not all ordered items have been executed.

Please note: If you enter both a stop and a limit price in the order screen, this does not constitute an OCO order. The Scalable Broker does not currently offer a One-Cancels-the-Other ("OCO") order.

Market order: This is only offered for sell orders. For buy orders for which no limit price is defined (see above), a security limit is automatically set (max. 5 % above the last ask price). This protects you against significant price jumps when buying.

Sell orders can also be placed as market orders. In this case, the order is executed at the next possible price during trading hours. Due to price jumps, this may differ significantly from the last price at the time the order was placed. The market order is only valid for the trading day on which it was placed.

Directly after a security purchase, you can also create automatic orders with which you can realise potential profits or limit losses:

Take-profit order: The take-profit order can be created directly after a security purchase. It is a limit order where you set a price above the buy price at which a security is automatically sold. The aim is to realise potential profits before the price falls again.

Stop-loss order: A stop-loss order can be created after a security has been bought. With a stop-loss order, you set a price below the purchase price, which may be reached or fallen below at the maximum. If this occurs, a sell order is triggered. With a stop-loss order, you can determine the maximum loss you can make with a security. This allows you to limit the risk of larger losses to a certain degree.

How do I create an order with a stop or limit?
 

You can set up a stop or limit by clicking on "Buy" or "Sell" in a position view, selecting the right-hand tab "Number of shares" and entering the desired number of shares for the purchase or sale. Clicking on "Prepare order" opens another window in which you can enter the desired stop or limit price at which the order is to be triggered.

Please note that if you enter a limit and a stop at the same time, this is a stop limit order and not a One Cancels the Other (OCO) order.

By clicking on the "Buy (incurs fee)" or "Sell (incurs fee)" field, the stop or limit order is set up accordingly. In the case of a market order, the sale at the next available price is immediately ordered at this point.

Can I set up take-profit or stop-loss orders for securities I already bought?
 

It is possible to set up take-profit or stop-loss orders for securities you already have in your portfolio. To get started, click the "Sell" button in the detail view of the security you want to protect and define the target amount or the number of shares to be sold. Subsequently, use the steps outlined below:

How-to set up a take-profit order:

  • Add a limit price, i.e. the highest price you expect that share to achieve and at which you want to sell.
  • Click "Sell" to create a pending sell order with a limit price (take-profit order).
  • The order will be executed automatically, once the security price reaches the specified limit.

How-to set up a stop-loss order:

  • Add a stop price, i.e. the lowest price per unit at which you want to sell.
  • As soon as the specified stop price is reached, the order will become a market order (stop-loss order). Note: It may get executed at a lower price.
  • To prevent your shares from selling at a lower price than your specified stop price, you can add a limit price (stop-limit order).
  • Click "Sell" to create a pending sell order with a stop or stop-limit.
Which stock exchanges are available?
 

Orders can be placed on gettex, a stock exchange of Bayrische Börse AG, or Xetra, operated by Deutsche Börse AG. In principle, neither brokerage fees nor exchange fees are charged on gettex1. The public law structure guarantees the neutrality that is indispensable for safeguarding the interests of market participants, investors, and issuers.

The order fee is 3.99 euros per order, also in the PRIME Broker or PRIME+ Broker1.

In addition to that, there is a trading fee for Xetra. For Scalable Broker this is only 0.01 % of the executed volume (minimum 1.50 euro). The trading venue fee covers all third-party costs for trading and settlement. The settlement is carried out by the custodian bank.

1 Product costs, spreads, inducements and crypto fees may apply. View overview of all costs.

Why does Scalable Capital offer two exchanges?
 

Scalable Capital clients can trade via gettex (the Munich stock exchange), and XETRA (the Frankfurt stock exchange). Tradable instruments include over 7,500 stocks from Europe, the US and around the world, 1,700 ETFs and 2,000 mutual funds from all major global fund managers. All securities are traded with no foreign exchange fees.

Scalable Capital puts great effort into achieving the best possible result for you when they trading. The best possible result is based primarily on the price of a security and all costs associated with an order.

The connection exclusively to the two execution venues gettex and Xetra, allows Scalable Capital and our custodian to reduce our expenses and costs for the benefit of the client. Specifically, we are able to offer a very efficient setup minimising a variety of costs such as the impact of execution fees of the execution venue, costs for data feeds, and costs for clearing and settlement. This enables us to significantly reduce the total cost to you.

For full details on our costs please see our fees page.

What are the trading hours of gettex and Xetra?
 

On gettex, you can usually trade ETFs, shares, and funds Monday through Friday from 8 a.m. to 10 p.m. Stock exchange holidays are excluded. You can find gettex's trading calendar here.

On Xetra, you can trade Monday through Friday from 9 a.m. to 5:30 p.m. Stock exchange holidays are excluded. You can find Xetra's trading calendar here.

On trading days, the Scalable Broker allows orders to be placed around the clock. From 12:15 a.m. to 11:30 p.m., you can place or cancel orders in our app or online by logging in to your Scalable Capital account. Stop and limit orders created outside trading hours are executed at the next possible time during trading hours. Market orders are generally only valid for the day on which they are created. If they are created before the opening of the stock exchange, they are executed at the next possible time during trading hours. Market orders placed after trading closes expire.

Outside trading hours, a moon symbol appears next to the last quote in the view of the security. This is an indicator that the stock exchanges are closed and trading is currently not possible.

Is intraday trading possible?
 

You can buy and sell securities on the same day. You can also see real-time prices of the securities.

Can I trade over-the-counter?
 

Scalable Broker only offers exchange trading. This offers additional security for the investor. Stock exchange trading is strictly regulated and compliance with stock exchange rules is monitored by the Exchange Supervisory Authority.

In addition, each stock exchange has its own trade monitoring center. Their tasks are defined by law. It ensures proper trading and offers protection against any price manipulation. Investors can contact the Trading Surveillance Office as the exchange's supervisory body if they have any concerns about price fixing during execution. Scalable Capital is happy to assist you in clarifying the facts of the case.

Can I trade fractions?
 

You cannot buy fractions directly. However, with all savings plans we also buy fractions of ETFs for you so that your savings amount can be fully invested. As long as your savings plan is active, these fractions are repeatedly combined to form whole number securities.

If you want to sell a security that has been saved and therefore contains fractions, you can of course also sell the resulting fractions again. Please note that no individual fractions can be sold, but rather the entire position must be sold.

When will my order be executed?
 

When your order is executed depends on the selected order type and the price development of the security. With Smart Predict however, a feature available in PRIME Broker, you can see the probability of a limit or stop order being executed within the next hour. Read more details in the blog (in German).

Why is my order only partially executed?
 

Trading on an exchange is determined by supply and demand. In principle, it can therefore happen with many types of orders that only a part of the ordered quantity can be executed, or nothing at all. Partial executions do not incur additional costs.

Can I change or cancel an order that I have already placed?
 

A placed order can be cancelled free of charge under "Transactions" if it has not yet been fully executed. A direct modification of an order is not possible. If you want to change an order that has not yet been executed, cancel it and set it again.

According to the Conditions for Transactions on the Munich Stock Exchange (IV. Section), trades can be cancelled retroactively by the exchange under certain conditions. This applies in particular to so-called mistrades. Mistrades can, for example, be caused by technical malfunctions or an obviously deviating reference price. In the event of a cancellation of your already executed order, you will be informed by email. Limit or stop orders will not be reactivated. Therefore, if necessary, please place the corresponding order again.

What happens if trading is suspended?
 

In very volatile market phases or in the case of announcements that strongly influence the price of one or more securities, the Exchange Supervisory Authority may suspend trading in individual securities. In extreme situations, the entire exchange trading may also be suspended. During this time, trading in the securities concerned is not possible.

In addition, securities may also be suspended from trading for an extended period of time for other reasons. For example, since summer 2019, Swiss shares may no longer be traded on trading venues in the EU. The suspension and resumption of price determination in individual securities will be announced on the website of the stock exchange gettex.

Can I pay out or reinvest sales proceeds immediately after selling securities?
 

Proceeds from sales are available as a credit balance immediately after execution after deducting a safety margin for any taxes and can be used again directly for the purchase of securities. After booking, the full sales proceeds are available on the following day.

However, they are only available for withdrawal once the trades have been booked by the custodian bank. This is because securities transactions are not actually booked until two trading days after the trade has been concluded on the stock exchange (so-called settlement).

Who are the PRIME partners and what advantages do they offer?
 

With our exclusive partners iShares, Invesco and Xtrackers, we make it possible to purchase numerous high-quality ETFs without order fees from an order size of 250 euros1. Furthermore, we provide many additional features and data on the ETFs of the PRIME partners.

View all available ETFs.

1 PRIME Broker / PRIME+ Broker: 0 euros for trades from 250 euros volume, below 0.99 euros.
FREE Broker: 0 euros for purchases of PRIME ETFs (all ETFs from Invesco, iShares, Xtrackers) from 250 euros volume, 0.99 euros for other trades.
All brokerage models: 0 euros for savings plan executions. Product costs, spreads, inducements and/or crypto fees may apply. Learn more.

How do I set up a price alert?
 

You can set up price alerts for all securities and adjust them at any time.

To do so, click on the security that you want to set a price alert for. On the overview page of the security, click on the bell icon in the upper right corner. You can create multiple price alerts for the security. The number of active price alerts is indicated by a number on the bell icon.

In the FREE Broker, you can set price alerts for up to three securities. In PRIME Broker or PRIME+ Broker, you can set as many price alerts as you like.

Where can I view my active price alerts?
 

If you click on the bell icon on the overview page, you will see all active price alerts. You can delete or edit them from there.

In the app, you can find the price alerts by clicking on the three-dot menu next to "Portfolio" on the overview page.

What is Smart Predict?
 

Smart Predict is a feature used when placing limit or stop orders. It shows the probability of a limit or stop order being executed within the next hour. The probabilities displayed update automatically and in real time when changing the desired price, or if the price of the security fluctuates. Smart Predict is available to PRIME Broker clients.

Savings plan

Which securities are eligible for savings plans?
 

Savings plans can be set up on ETFs, shares, crypto ETPs and funds.

All ETFs and crypto ETPs offered by Scalable Broker are eligible for savings plans. View all available ETFs.

Many stocks and funds that are available in the Scalable Broker can also be purchased through savings plans. There are no restrictions regarding the size of the company or the location of its headquarters.

We are constantly reviewing whether a savings plan function can be set up for new securities in order to constantly expand our offering.

How can I set up a savings plan?
 

All savings plans can be set up starting from an amount of 1 euro, with no order fee1. This applies to all Scalable Broker plans (FREE Broker, PRIME Broker, PRIME+ Broker).

Find the security you want through the search function and click on "Set up a savings plan" on the overview page.

To set up a plan, select:

  • The amount you wish to invest.
  • The frequency of the savings plan.
  • The execution date, which is the day of the month you want to execute the plan.

Inflation protection: The inflation adjustment is automatically set to a default value of 3% p.a. You can delete the rate or change it to 2%, 5% or 8% p.a.The adjustment is applied proportionally after each execution of the savings plan.

Deposit method: Deposits to fund your savings plans can be made by direct debit or from your Scalable account cash balance. If your cash balance is your method of choice, but you do not have a sufficient amount, your deposit will be withdrawn automatically by SEPA Direct Debit.

Important: In case you have selected direct debit, the withdrawal will be made 3-4 business days before the execution date.

1 Product costs, spreads, inducements and crypto fees may apply. Learn more.

How can I adjust or cancel a savings plan?
 

To adjust a savings plan, click on the security with the savings plan that you want to adjust. On the overview page of the security, click on the current savings plan displayed below the chart (in the app) or on the top right of the screen (in the web browser). Change your desired amount, execution date, frequency and inflation adjustment and click on "Set up savings plan" to confirm.

To adjust the execution date and frequency of a savings plan, click on the security with the savings plan that you want to adjust. On the overview page of the security, click on the current savings plan displayed below the chart (in the app) or on the top right of the screen (in the web browser). Change the execution date and frequency, and click on "Set up savings plan" to confirm.

To suspend a savings plan, click on the desired security. On the overview page of the security, click on the displayed savings plan, e.g. "50 euros monthly". If you are in the mobile app, your savings plan will be displayed below the chart, in the desktop version you will find it at the top right. Click on "Delete savings plan" here to deactivate the savings plan. A very short-term deactivation of a savings plan may no longer be processed. Of course, you can reset the savings plan at any time.

To add or remove inflation adjustment, click on the security with the savings plan that you want to adjust. On the overview page of the security, click on the current savings plan displayed below the chart (in the app) or on the top right of the screen (in the web browser). Add a percentage value by which the savings plan rate should increase over time or click on “Inactive” if you would like to remove it and click on "Set up savings plan" to confirm.

What execution dates and investment frequencies are available for savings plans?
 

Savings plans can be executed monthly, bi-monthly, quarterly, semi-annually or annually on nine different days (1st, 4th, 7th, 10th, 13th, 16th, 19th, 22nd and 25th of a month).

Can I adapt my savings amounts to inflation?
 

The inflation adjustment is automatically set to a default value of 3% p.a. since July 2023 for all new savings plans. The rate can be deleted or changed to 2%, 5% or 8% p.a. at any time. The adjustment is made proportionally after each savings plan execution.

Why does the savings amount not increase my balance?
 

Once credited to your broker account, the savings amount will not increase your cash balance, as it is reserved for the automatic purchase of the savings plan's corresponding security.

Details on your personally available credit can be found in the client area. Click on your credit balance on the overview page of your portfolio. Afterwards, you can see your currently available cash amount for investments or withdrawals.

Why has my savings plan not yet been debited?
 

Debit by direct debit: The savings plans are debited from your checking account by SEPA direct debit, depending on the specified execution day and interval. If you have set up several savings plans for the same execution day, only one direct debit will be collected for all savings plans. For example, if you save for three securities of 100 euros each on the 2nd of the month, we will collect 300 euros from your checking account in one collective posting. We will order the payments in good time before the desired execution date. Once credited to your brokerage account, the savings amount does not increase your available balance, as it is reserved for the savings plan. The purchase is automatically instructed by us, you do not need to do anything else.

Debit from the clearing account: Savings plans are debited from your clearing account depending on the specified execution date and interval. Make sure that your clearing account is sufficiently funded at the time of savings plan execution. If your clearing account is not sufficiently funded, the amount will be automatically debited from your current account.

When will my savings plan be invested?
 

Your savings plans are invested at the most appropriate time during the execution day you choose when setting it up). You will see the purchase of securities on the following day in our app or online by logging in to your Scalable Capital account.

Why isn't my entire savings plan invested?
 

In order to reach your desired savings plan amount, we also buy fractional shares of ETFs, stocks and crypto ETPs. However, fractional shares can only be traded up to the third decimal place. To ensure that the ssavings amount is not exceeded, the fractional shares bought through your savings plan may therefore be rounded down.

Savings plan not invested at all: This can occur with very small savings amounts combined with very high security prices. Example: If you set up a savings plan of 1 euro and the securities price is 1,500 euros, we would have to buy 0.0007 shares. However, since fractional shares can only be purchased up to three decimal places and the savings amount should not be exceeded, this is rounded down to 0.000 shares. The savings amount can therefore not be invested and will subsequently be credited to your cash balance.

Savings amount only partially invested: You have set up a savings plan of 100 euros on a security, which costs exactly 150 euros at the time of purchase, for example. If your savings plan buys 0.667 shares of this security for you, the purchase price would be higher than your savings plan at 100.05 euros. Therefore, only 0.666 shares are bought and thus 99.90 euros are invested. The remaining 0.10 euros will be credited to your cash balance.

What happens if the price of the security is above or below my savings plan amount?
 

With all savings plans, we also buy fractional shares of securities so that the determined savings plan amount can be reached. For example, if you have a savings plan of 50 euros on an ETF that trades at 100 euros at the time of purchase, your savings plan will buy 0.5 units. As long as the savings plan is active, these fractional shares are repeatedly combined into whole securities.

If you want to sell a security that was purchased with a savings plan and you therefore hold fractional shares, you can of course also sell the fractional shares again without additional costs. However, it is not possible to trade only a part of the held fractional shares. The entire position must always be sold.

Why can't I sell the savings plan on the day of investment?
 

Pieces purchased with savings plans cannot be sold again immediately due to the investment in fractions, but only after complete booking by the custodian bank. This is usually the case on the day after the investment.

Processing & Taxes

What is a Tax Identification Number (TIN)?
 

A tax identification number (TIN) is an international number used for tax identification purposes.

In Spain, the TIN corresponds to your DNI number for the tax number and can be found on your national identity card or NIE (numéro de identidad extranjero), or on the filing of your last tax return.

Why do I need to provide my fiscal number?
 

Financial institutions are responsible for collecting information from their clients regarding tax residence and the fiscal number. The latter allows you to be formally identified, since it is attached to your name in the tax administration's database.

Does Scalable Capital offer a tax report?
 

Scalable Capital offers a free tax report to assist you with your tax filing.

The report is prepared by KPMG AG (Zurich, Switzerland) based on data provided by Scalable Capital and includes:

  • Detailed information on how to use the report.
  • An overview of the data you need to complete your tax return.
  • Additional information on relevant transactions.

Please note: Scalable Capital does not provide legal and/or tax advice. If you have specific questions about your tax return, please contact your tax advisor.

You can find additional information on the intuitive tax report at https://es.scalable.capital/en/tax-light.

What is tax residency?
 

Each country defines the concept of "tax residence" itself. Normally your tax residence is in the country where you stay more than six months a year. You can find more information on your tax residency here.

Please note - Scalable Capital does not provide legal and/or tax advice. If you have specific questions about your tax return, please contact your tax advisor.

How is my account taxed?
 

Your securities account is held with Baader Bank (our custodian bank) in Germany. If you have your tax domicile in Spain, your capital gains are neither automatically taxed in Germany, nor directly in Spain. Instead, taxes need to be declared via your yearly income tax declaration. Scalable Capital offers a free tax report to assist you with your tax filing.

Note: This does not apply to withholding taxes (e.g. on dividends from equity holdings), which are levied locally and paid directly to the tax authorities of the respective country.

Please note: Scalable Capital does not provide legal and/or tax advice. If you have specific questions about your tax return, please contact your tax advisor.

Why does Scalable ask about my tax residence?
 

Scalable Capital requests your tax residence to determine the tax treatment of your investments. If you have your tax residence in Spain, your capital gains are not subject to the German capital gains tax. Instead, capital income is taxed as part of the Spanish yearly income tax return. Scalable Capital provides you with a free tax report including help with filling out the form(s). Additional information about the tax report can be found here.

Please note - Scalable Capital does not provide legal and/or tax advice. If you have specific questions about your tax return, please contact your tax advisor.

Do I have to pay tax on interest?
 

Interest, like dividends from stock or gains from the sale of securities, may be subject to tax. Scalable Capital offers an intuitive tax report to assist you with your tax filing.

Is it possible to be exempted from US withholding tax in advance or to have it reduced?
 

For US withholding tax, the custodian bank (Baader Bank) can grant a lower tax rate as a 'Qualified Intermediary'. In this case, a reduction of the withholding tax from 30 % to 15 % is possible. According to the double taxation treaty USA - Spain, the automatic reduction of the US withholding tax takes place for non-US persons with Spanish citizenship, Spanish residence and tax liability in Spain.

For foreigners living in Spain, the legitimation must be done by means of a W-8BEN form. To do so, send us the completed form by email to service-es@scalable.capital. Please make sure that you provide complete information when submitting the form.

If you are not subject to tax in Spain, the US withholding tax is regulated in the country-specific double taxation agreement between the USA and your tax country.

Where can I find information about distributions?
 

Distributions (e.g. dividends or interest) are credited to your clearing account at Baader Bank. You can see the current status in our app or online by logging in to your Scalable Capital account. Distributions can either be reinvested or withdrawn.

When do I receive a dividend?
 

For shares of German companies, you are entitled to a dividend if you hold the share in your securities account on the day of their Annual General Meeting (AGM). From the first trading day after the AGM, the share is traded "ex-dividend", as from then on there is no longer any entitlement to dividends. When you receive a dividend, it is automatically credited to your clearing account. However, the actual distribution of the dividend does not have to take place immediately after the AGM.

For dividends from foreign companies, some of which pay out a dividend several times a year, please refer to the quarterly reports or the investor relations page of the respective company.

Why has my dividend booking been cancelled?
 

In some cases, dividends paid from public companies are cancelled and rebooked due to a tax reclassification. These are often US real estate investment trusts (REITs).

The tax information of these companies is generally not known until the year following the dividend payment, which can change the tax treatment of the previous year's income (reclassification). In order to correctly report the US withholding tax to the US tax authorities, the dividends must be cancelled and recalculated after the tax reclassification.

REITs (Real Estate Investment Trusts) typically pay dividends four times a year or monthly. It is normal to have several cancellations and reclassifications during the year. It is not possible to combine these cancellations and reclassifications.

Can I participate in an annual general meeting?
 

If the possibility of participating in an Annual General Meeting exists, the custodian bank will inform you about this. This applies to companies with headquarters in the European Economic Area (ARUG II). The announcement will be made available to you in your Scalable mailbox in the corresponding document "Annual General Meeting". The fees for the issuance of admission tickets to an Annual General Meeting can be found in the Special Conditions to the List of Prices and Services (p. 68) of Baader Bank. When ordering admission tickets for a foreign Annual General Meeting, please note that third-party fees of the depositary bank of up to 150.00 euros may be incurred (Bundesgesetzblatt, BGBl I 2019, p. 2637).

Note: Your right to participate may lapse in whole or in part if you change your position shortly before the Annual General Meeting.

Taking into account the re-registration deadline, please send us the reply from the "Annual General Meeting" document with your instructions as a completed PDF by email to corporateaction@scalable.capital. Please ensure that the information contained in this document is complete and readable when sending it. Instructions that are not sent in the defined format (PDF) cannot be processed.

Can I participate in a corporate action?
 

If there is an opportunity to participate in a corporate action, we will inform you about it. The announcement will be made available to you in your Baader Bank client portal. You received the access data for this by email when you opened your account.

You will also find information on corporate actions in your mailbox in the Scalable client area in the corresponding document "Securities Notice".

Please send us the reply from the document "Securities Notice" with your instructions as a completed PDF by email to corporateaction@scalable.capital, taking into account the deadline for reply. Please ensure that the information contained in this document is complete and legible when sending it. Instructions that are not sent in the defined format (PDF) via email cannot be processed.

In the case of an optional dividend, the instruction can be submitted digitally in your Scalable Capital client area. To do so, open the document "Securities Notice" in your mailbox and follow the link provided. There, you will find all current corporate actions of your securities held within the instruction period until the instruction is given. Click on the corporate action you wish to participate in and select your desired option.

Please note that only timely instructions can be sent to our custodian bank. Collective instructions across several classes cannot be accepted. All instructions must be transmitted in the defined format (PDF). Instructions for unannounced corporate actions are also void. If your instruction has already been transmitted to our custodian bank, it can no longer be withdrawn and remains active during the execution period.

Do I need to declare the assets with form Modelo 720?
 

Modelo 720 is a declarative form of assets held abroad. When you open a brokerage account with Scalable Capital, you open a securities account with Baader Bank AG, a bank based in Germany. If you are a Spanish resident and hold assets abroad exceeding 50.000 euros, you must declare them using Modelo 720. It includes bank accounts, securities, and real estate.

For detailed information and online submission, visit the official website of the Agencia Tributaria.

You can find a guide in the annex of the Spanish legislation.

Please note that Scalable Capital GmbH does not provide any information to the Spanish Tax Authorities regarding Modelo 720. Customers are responsible for verifying up-to-date laws, understanding their obligations, and ensuring the fulfilment of these obligations. We advise you to consult your tax advisor if you need assistance in completing the form.

Costs

What are the total costs of the Scalable Broker?
 

You have the choice between three plans:

FREE Broker:
All savings plans on shares, ETFs and other exchange-traded products (ETP) as well as buys with an order volume of 250 euros or more in all products of our PRIME partners Invesco, iShares by BlackRock and DWS Xtrackers (Xetra trades excluded) are free of charge1. For all other trades on gettex, order fees of 0.99 euros apply1. For sales of PRIME ETFs, fees of 0.99 euros are charged in the FREE Broker1.

PRIME Broker:
For 2.99 euros per month (billed annually at 35.88 euros), in addition to savings plans without order fees on shares, ETFs and other exchange-traded products (ETP), you receive an unlimited number of trades on gettex without order fees from 250 euros order volume1. Trades below 250 euros cost 0.99 euros on gettex1. With the PRIME Broker, Crypto ETPs are subject to a reduced spread surcharge (see below) in trading and in the savings plan. You also receive better conditions for real-time payment with Instant (0.69 %). You can also create as many portfolio groups and price alerts as you wish.

PRIME+ Broker:
With PRIME+ Broker, you enjoy all the benefits of PRIME Broker with flexible monthly payments of just 4.99 euros per month, plus interest on uninvested balances up to 100,000 euros on your clearing account (2.6 % interest p.a.)2.

You can change to another broker plan at any time free of charge. View all fees per price model.

Regardless of the model you choose:
Gettex trades:
All trades on gettex below 250 euros are charged with 0.99 euros order fee. This applies to all our broker plans1.

Xetra trades:
For order execution via the Xetra stock exchange, all clients incur a fee of 3.99 euros per trade plus a trading venue fee (0.01 % of the order volume, min. 1.50 euros), regardless of the pricing model1.

Crypto spread surcharge:
In addition to the above fees, the spread surcharge applies for each execution of a savings plan or trade in a crypto ETP. This amounts to 0.99% of the executed savings plan or order volume for FREE Broker clients or 0.69% of the executed savings plan or order volume for PRIME Broker and PRIME+ Broker clients1.
Any spread surcharges incurred will be displayed to you under "Cost information" prior to the placement of trading orders or when setting up or changing a savings plan.

Product costs for crypto ETPs
Ongoing product costs are incurred for trading in crypto ETPs1.

Real-time payments via Instant:
Real-time payments via Instant cost 0.99% in the FREE Broker model, and only 0.69% of the deposit amount in PRIME Broker and PRIME+ Broker. The following applies to every deposit: From 5,000 euros, every additional euro is free of charge.

There are no additional costs such as securities account fees, flat-rate third-party fees, or issue surcharges.

Please note: There is a reference in the client documentation to an administration fee of 0.75% p.a. This refers exclusively to our separate product, "wealth management." If you only use our broker, this fee is not relevant for you.

View list of all possible fees of the Scalable Broker by model.

1 PRIME Broker / PRIME+ Broker: 0 euros for trades from 250 euros volume, below 0.99 euros.
FREE Broker: 0 euros for purchases of PRIME ETFs (all ETFs from Invesco, iShares, Xtrackers) from 250 euros volume, 0.99 euros for other trades.
All broker plans: 0 euros for savings plan executions. Product costs, spreads, inducements and crypto fees may apply. Learn more.

2 Conditions apply scalable.capital/interest

Where are the fees debited from?
 

The first fee for using PRIME Broker or PRIME+ Broker will be debited annually or monthly 15 days after registration from your broker account at our custodian bank. For subsequent periods, the fee will be debited at the beginning of each billing period. Therefore, please ensure that there are sufficient funds in your brokerage account at all times (applicable from 1st August 2023).

All other fees, for example for executed trading orders, the spread surcharge for Crypto ETPs or fees for real-time payments via Instant will be debited directly from your Broker account at our custodian bank.

Do I have to pay negative interest or a custody fee on my cash balance?
 

No interest is charged on the balance of the clearing account. The current conditions can be found in the special conditions of the price and service list of Baader Bank.

Crypto

Trading

How does trading in cryptocurrencies work at Scalable Crypto?
 

With Scalable Crypto you can trade cryptocurrencies as easily as stocks or ETFs as crypto ETPs* on regulated trading venues (Xetra, gettex) in Germany. An investment is possible both as a one-time purchase and from 1 euro per month in a savings plan. No separate account, wallet or re-identification is required for this.

The purchased securities are securely held in your securities account at the custodian bank. The equivalent value of your investment in the corresponding cryptocurrency is held in custody for you by the issuer at cryptocustodians. In contrast to trading via crypto exchanges, you do not need to hold your investment independently in your own crypto wallet.

*Crypto Exchange Traded Products, or "Crypto ETP" for short, is a collective term for all products that track the value of an underlying cryptocurrency. In addition to the designation "ETP", product manufacturers sometimes use the designations Exchange-Traded-Note (ETN) or Exchange-Traded-Cryptocurrency (ETC).

What cryptocurrencies can I trade at Scalable Crypto?
 

With Scalable Crypto, you can trade the following cryptocurrencies:

  • Bitcoin
  • Algorand
  • Cardano
  • Chainlink
  • Cosmos
  • Ethereum
  • Litecoin
  • Matic/Polygon
  • Polkadot
  • Solana
  • Tezos
  • Uniswap
  • XRP
Are physically backed crypto ETPs offered for trading at Scalable Crypto?
 

The products available through Scalable Crypto are physically backed by the respective underlying cryptocurrency.

Where are my cryptocurrencies stored?
 

Your Crypto ETPs are securely held in your securities account at the custodian bank, just like your stocks or ETFs.

You do not need your own wallet to trade with Scalable Crypto. The issuer of the respective crypto-securities takes over the custody of the cryptocurrencies for you. Thereby, the underlying cryptocurrencies are physically deposited with crypto custodians.

Can I withdraw cryptocurrencies to my private wallet?
 

Some ETP issuers offer a transfer of the deposited cryptocurrency to a private wallet. In this case, any applicable fees on the part of the issuer as well as additional documentation effort (identity check, money laundering check) must be taken into account. Please contact the issuer of the respective crypto ETP directly if you have any questions.

Why does the estimated order volume differ from my input?
 

With us, you trade Crypto as easily and securely as stocks and ETFs as a Crypto ETP on a regulated exchange in Germany. Your entry will therefore be rounded down to whole ETP pieces, but at least to 1 piece.

Why does the number of my coins decrease over time?
 

Crypto ETPs incur annual product costs on the part of the issuer for the management of the securities. This is how issuers cover their costs related to transactions on the crypto network, custody of the coins, etc. The costs are charged directly against the Crypto entitlement of the ETP units you hold, so it will decrease slightly over time.

For selected Crypto ETPs, the Crypto Drawing Entitlement may increase as a result of Staking Rewards received. See the section "Which cryptocurrencies are currently being staked?" for more information.

Referral program

Can I recommend the broker as part of a referral program?
 

If you use our broker, you can recommend it to your friend(s) and receive a reward.

You can find the invitation link for the Refer-a-Friend programme directly in your Scalable profile after logging in to the app and on the web. You can share it with your friends via email, SMS, WhatsApp or other messenger services.

You will receive €25 for each successful referral as a thank you.

How do I invite my friends?
 

You can find the invitation link for the Refer-a-Friend program directly in your Scalable profile, after logging in to the app and on the web. You can share it with your friends via email, SMS, WhatsApp, or other messenger services.

How and when will I receive my reward?
 

First, share the invitation link with your friends.

After the referred person has successfully opened a brokerage account through your link and has executed one or more purchase orders or savings plans with a total trading volume of 250 euros or more, you will receive your bonus. The referred person must remain a client of the corresponding brokerage securities account with a positive cash balance for 6 months after successfully opening the account.

Please note the terms and conditions and promotional bonus payment requirements.

Can I receive multiple rewards?
 

You are entitled to receive a maximum of 10 rewards of 25 euros each as a thank you, while the number of recommendations is unlimited.

When can the reward be withheld?
 

The reward may be withheld in the event of any attempt to manipulate the referral program, such as broadcasting/distributing on public/private media (e.g. public websites, telegram, etc.).

You must ensure that your friends agree to receive the referral invitation.

The reward entitlement will lapse if the referred person does not remain a client of the corresponding brokerage account for six months after the account has been successfully opened and if the referred person does not complete the required trades in the form of savings plan executions or purchase orders within six months of the successful account opening.

Security & privacy

How secure are my money and my investments? What happens in the event that Scalable Capital or your partner bank becomes insolvent?
 

Call money: In the event of the insolvency of the partner bank, the cash in your clearing account is protected by the statutory deposit protection of the Compensation Scheme of German Banks (Entschädigungseinrichtung deutscher Banken - EdB) up to a deposit amount of 100,000 euros (Details on this at edb-banken.de/en) and beyond that by the German Deposit Protection Fund of Private Banks (Bundesverbands deutscher Banken - BdB). View further information on the scope of protection of the partner bank by the Deposit Protection Fund.

Securities: In the event of insolvency of the custodian bank, you have a claim to surrender of your securities. These do not fall into the insolvency estate and are therefore also protected.

As a securities institution, Scalable Capital is not authorised to take possession or ownership of your assets. Your assets are held in custody by our partner bank. In the event of an insolvency of Scalable Capital, the client assets will therefore not fall into the insolvency estate of Scalable Capital GmbH.

Furthermore, Scalable Capital GmbH is assigned to the German Compensatory Fund of Securities Trading Companies (Entschädigungseinrichtung der Wertpapierhandelsunternehmen - EdW). The EdW can pay compensation if an institution is no longer able to fulfil its "liabilities from securities transactions" towards its clients for reasons directly related to its financial situation (and the German Federal Financial
Supervisory Authority BaFin has determined the case for compensation).

How does Scalable protect my account?
 

At Scalable we want to ensure that your account is protected against any type of attack. Therefore, the Scalable Login utilises leading edge technology to scan the Web and track large security breaches that occur on third-party sites (unrelated to Scalable). If the Scalable Login identifies that any of our users’ credentials were part of such external breach it will notify you via your registered email and ask you to change your password.

Why does a browser window open when logging in via the app?
 

For security reasons, we conduct the login process to your personal client area via web browser. This guarantees a higher security standard when logging in and reduces the risk of falling victim to a phishing or fraud attempt.

The login to your Scalable client area is always done via a secure subdomain. Please use secure.scalable.capital/login.

How can I block my account, e.g. if unauthorised third parties have access to it?
 

If you no longer have access to your mobile device or SIM card, i.e. due to a loss of your device or if someone else has knowledge of the security features of your account, then you can contact our client service by emailing support-es@scalable.capital.

In order to prioritise your message during our business hours, please add "Account Block" to the subject of the email.

We will block your account and send you the confirmation by email. You will receive the confirmation to the email address stored in your account.

Until we contact you, you can already change the passwords on your Scalable account and your email account if you suspect it has been hacked.

Why can’t I log in?
 

If you are unable to log in and you are certain you are using the correct email address and password, there may be a technical issue.

If your account does not hold any active portfolios, we will block it after a few months of inactivity for security reasons. A blocked account can be manually unlocked by our client service. In this case or in case of technical problems, please contact our client service at support-es@scalable.capital.

How can I change my password?
 

To change your password, click on "Forgot your password?" under the input mask on the login page or on "Reset" in the Scalable client area in the menu item "Profile" in the section "Password".

After entering your email address, you will receive an email from us with a link to change your password.

Please note that in addition to the minimum requirements for the strength of your password, a maximum length of approx. 70 characters should not be exceeded. In case of a longer password, it will only be saved up to the maximum length mentioned above.

How secure is my personal data?
 

Data protection is very important to us. We use modern IT infrastructure to ensure the security of your data. Your personal data (e.g. address, account data, financial circumstances) is transmitted in the course of registration as well as contract conclusion, and your data is always encrypted and stored in a data center in Germany.

Please refer to our privacy policy in this context.

How can I change my personal data?
 

To change your personal data, such as your address, reference account or phone number, please log in to your personal client area via our website or app.

You can change your data under "Profile". Please note that you will need access to your linked device to make the change.

If you are experiencing problems with 2FA but can still access your account, you can request a phone number change here. Please note that for security reasons only phone numbers from Germany, Austria, Italy, Spain, France and the Netherlands can be stored in your Scalable account.

If you no longer have access to your account, if you want to change your master data (e.g. name) or if your custody account is held at ING, please contact our service team by email at support-es@scalable.capital, stating the exact change.

How can I download a copy of my personal data?
 

In accordance with Article 15 of the European General Data Protection Regulation (GDPR), you can request a copy of the personal data processed about you. To do so, please log into your personal client area on our website and go to "Profile". Under the "Personal Information" section, you can request your data at any time. Confirm your request via two-factor authentication (2FA) in the Scalable Capital app. Please note that access is only available via the web browser. It is not possible to make a request via iOS or Android app.

For more information, please also refer to our privacy policy.

What is two-factor authentication (2FA) and how does it protect my account?
 

Two-factor authentication serves as an additional layer of security and an effective method of protecting your Scalable account from unauthorised access.

With two-factor authentication, two separate factors (knowledge & possession) are used to verify access to your account. The first factor is your username and password. The second factor is something that only you have access to, such as your smartphone. This means that an unauthorised person without the linked smartphone cannot access your account or make sensitive changes even if they know your username and password.

How do I activate two-factor authentication?
 

Log in to the Scalable Capital app.
Follow the instructions under "Profile" > "Two-factor authentication".

During the activation process, you will receive an email with an activation link that you must confirm on your mobile device.

You will also receive a backup code. Make sure you keep this in a safe place that is only accessible to you.

You will need the backup code to deactivate 2FA if you change or lose your linked mobile device.

Activating 2FA protects the changing of sensitive data as well as the login. Changing personal information always requires 2FA.

How can I deactivate two-factor authentication and unlink my device?
 

Important: A mobile device must always be linked to your account. Without an active device link, you will not have access to your account and will be prompted to activate two-factor authentication after logging in with your user name and password.

Unlinking with access to your linked device
Log in to the Scalable Capital app. Select "Profile" > "Two-factor authentication" > "Remove linked device". The request is automatically confirmed on your linked device.

You can also remove the device link via an unlinked device. Log in to the Scalable Capital app. Select "Profile" > "Two-factor authentication" > "Change linked device".
If you link the device via an unlinked device, you must confirm the request via your linked device.

Unlinking without access to your linked device

Deactivation with a backup code
You will receive a backup code as part of the activation process. This is required for deactivation.

When logging in, select "No access to linked device?" and then enter your backup code.

Deactivation with SMS
If you do not have either your linked device or your backup code, you can reset your two-factor authentication up to three times yourself. To do this, it is necessary that the mobile number you have stored with us is up to date and that you can access it.

When logging in, select "No access to linked device?". Instead of entering the backup code, select "Backup code not available" in this step and request a code by SMS.
You will then receive a text message with a confirmation code, which you then enter and confirm in the app. The device link is now cancelled.

If you have already used this method three times or do not have access to your stored mobile number, please contact our Client Success Team at service@scalable.capital.

What can I do if I no longer have access to my linked device?
 

Restore device shortcut from backup
iOS: On iOS devices, you can restore a device shortcut from an iCloud backup. To do this, you must have previously activated the "iCloud Backup" function and "iCloud Keychain" on your linked device, as well as performed a device backup including the Scalable App.

This iOS feature is available on all devices that support iCloud Backup and iCloud Keychain. This applies to iPhones, iPads and iPod Touch devices running iOS 11 or later.

Android: On Android devices, the "Back up data" via Google Drive must be active accordingly.

Please note that the backup must take place after activating the two-factor authentication in the Scalable app. If you subsequently restore a new device from this backup, you have the option to register the new device as your linked device.

If a backup of the previously linked device is recognised, this function is available via "Profile" > "Two-factor authentication" > "Restore linked device". Alternatively, click "No access to linked device?" while performing a 2FA request. Please note that only one device can be linked per account at a time and therefore the previously linked device will be removed during this process.

You can also reset the device link using the backup code or via SMS. To do this, follow the steps in "How can I deactivate two-factor authentication and unlink my device?".

How can I change the linked device for two-factor authentication?
 

To change the linked device, you must first remove the current device link and then link the new device to your account. See:

- How do I disable two-factor authentication?
- What can I do if I no longer have access to my linked device?

What can I do if I do not receive a 2FA request on my smartphone?
 

If you do not receive a 2FA request via push message on your smartphone, please check in your app settings if you have allowed notifications for Scalable Capital. Even with push notifications disabled, you should receive an active 2FA request when you open the app manually. If this is not the case, you can try closing the app completely and then restarting it. After that, you should see the active 2FA request.

Furthermore, you can try disabling 2FA via backup code and then re-enabling 2FA.

Please also check if you are using DNS filters, as they may affect the functionality of the feature.

If you do not receive a 2FA request on your phone despite the steps described above, please contact our client service at support-es@scalable.capital.

What should I do if I receive a 2FA request that I did not initiate myself?
 

If you are not sure who made a 2FA request for your account, always reject it. Furthermore, we advise you to change your password as soon as possible:

Navigate to "Profile" and request a link to change your password under "Change Password". You will then receive an email with further steps to change your password.

Alternatively, you can select the "Forgot your password?" option on the login page.

Complaint

How do I make a complaint?
 

We take complaints seriously as each and every one of our clients are important to us. We believe you have a right to a fair, swift and courteous service at all times. We are a regulated entity, we treat our clients fairly and adhere to the regulations on transparency and protections related to financial services.

A complaint is any expression of dissatisfaction made by a client or potential client (complainant) to an investment services firm in connection with the latter's provision of an investment service or ancillary investment service. The term "complaint" does not necessarily have to be used. A complaint does not require a specific form.

Complaints can be made free of charge orally, in writing or electronically to the address below or to our other contact details, which can be accessed under https://es.scalable.capital/datos-de-contacto in Spanish and under https://es.scalable.capital/en/contact-details in English in their most current version.

Scalable Capital GmbH
Seitzstr. 8e,
80538 Munich,
Germany

Scalable Capital has established a complaints management function that is responsible for investigating complaints. This is the compliance department. You can reach it as follows:

Scalable Capital GmbH
Compliance Department
Seitzstr. 8e,
80538 Munich,
Germany

Please also see the “Complaints and disputes” section of our client documentation.

Scalable Capital Complaints Procedure
 

After the (potential) client has submitted the complaint, the complaint will be transferred to the client relationship management system (CRM).

The content of the complaint will be assessed (this may also include questions to the client), it will be determined whether the client's dissatisfaction is justified as regards its substance and, if necessary, a proposal for a solution will be developed. This is followed by consultation with a superior. Depending on the type, content and scope of the complaint, it may be necessary to involve the complaint management function at an early stage. Finally, feedback is provided to the (potential) client, in which Scalable Capital communicates its position regarding the complaint. The processing period between the submission of a complaint and the provision of feedback should normally not exceed fifteen (15) business days. If no response can be provided within this period, Scalable Capital will inform the complainant of the reasons for the delay and the expected processing time.

If the client is not satisfied with our final feedback, then they may contact the arbitration board of the Association of Independent Asset Managers Germany. The arbitration board of the Association of Independent Asset Managers Germany is responsible for any monetary disputes arising from or in connection with financial services contracts: VuV Ombudsman's Office, Stresemannallee 30, 60596 Frankfurt am Main, Germany, http://vuv-ombudsstelle.de/. Scalable Capital is a member of the Association of Independent Asset Managers Germany and is obliged under the latter's articles of association to participate in dispute resolution proceedings of the VuV Ombudsman's Office. The (potential) client therefore has the option of referring a complaint or other dispute to the VuV Ombudsman's Office.

Scalable Capital is not affiliated with any other recognised private consumer arbitration board.

The European Commission provides a platform for online dispute resolution for consumers who reside in the EU (in accordance with Article 14 (1) of the ODR Regulation) at http://ec.europa.eu/consumers/odr/. Scalable Capital does not participate in the online dispute resolution.

Irrespective of the option of appealing to the VuV Ombudsman’s Office, the (potential) client is free to file a civil action at their discretion.

In addition, clients may contact the complaints body of the national competent supervisory authority which may also provide for an arbitration procedure:
France: Autorité des marchés financiers – AMF
Italy: Commissione Nazionale per le Società e la Borsa – CONSOB
The Netherlands: Autoriteit Financiële Markten – AFM
Spain: Comisión Nacional del Mercado de Valores – CNMV
Austria: Finanzmarktaufsichtsbehörde – FMA.