FAQ

Find answers to the most frequently
asked questions about Scalable Capital.

Account opening

What are the requirements to sign up for the Scalable Broker?
 

Our service is aimed at persons resident in Germany, Austria, Italy, Spain, metropolitan France and the Netherlands. In addition, the following requirements must be met:

  • You are over 18 years of age.
  • You are not subject to US taxation (not a “US person” under US tax law).
  • You have a current account that is kept at a credit institution based in the SEPA area.
  • You use our service as an offer from a foreign provider.

Please also note that the custodian bank only pays taxes for customers who are taxable in Germany. If you are subject to tax abroad, you must carry out the correct taxation of all securities transactions yourself. We provide you a tax reporting for this purpose.

How does the registration process work?
 

The registration is completed online and only takes a few minutes. Registration via iOS or Android mobile app is also possible. Then, you complete the identification via Fourthline.

The account opening by the custodian bank usually up to three working days. As soon as your custody account has been opened and the initial deposit has been made, you can start trading.

Is there a minimum deposit?
 

You will select an amount for your initial deposit during the registration process. This amount must be at least 1 Euro. Your available balance can be paid out in full or in part at any time. A high deposit is recommended in order to be able to start trading stocks, ETFs, and funds immediately.

Why do I need to provide my bank details?
 

Deposits and monthly savings plans are collected from your current account via SEPA direct debit. In addition, all withdrawals are transferred there by your Scalable Broker.

The current account must be in your name and must be held at a bank in the SEPA area. It must also be an account for payment transactions. For example, savings and overnight money accounts are not permitted. If your current account is a joint account, you must be registered as the beneficial owner.

Why do I need to verify my identity?
 

The Money Laundering Act (MLA) requires us to identify our customers. This identification is also in your interest, as it ensures a higher level of security in the customer relationship.

An MLA-compliant identification is carried out conveniently via our partner Fourthline.

What is the identification process?
 

Identification is done through our partner Fourthline. Fourthline is a digital identification provider based in Amsterdam, the Netherlands. It is part of Safened-Fourthline BV, which is regulated as a payment institution by the Dutch Central Bank and the Financial Conduct Authority. You can read more about Fourthline here.

Identification is also possible with a foreign passport. Please find a list of supporting documents & countries here.

You can start the identification process conveniently in our app or online by logging in to your Scalable Capital account after completing the registration.

Once you have successfully completed the identification, you do not need to do anything else. The identification data is transmitted to Scalable Capital, and the opening of both the clearing account and the custody account is initiated. It can take up to three working days to open the accounts. You will be informed automatically as soon as the account opening is completed.

If any questions arise from the transmitted identification data, we will contact you proactively.

Does Scalable Capital have a demo account?
 

There is no demo account; however, with our FREE Broker all important functions are already available to you. In this plan, there are no monthly fees or minimum investment period.

Can I open an account for my underage children?
 

The minimum age for using Scalable Broker is 18 years.

Are joint accounts offered?
 

The Scalable Broker is only offered as a single account.

Can I open a business account?
 

The Scalable Broker is only offered to private individuals.

Can I open an account with a foreign currency?
 

Trading via Scalable Broker is only possible in Euros.

Is it possible to have multiple accounts?
 

In the Scalable Broker, you can manage one portfolio in your name. However, with our portfolio groups feature, you have the ability of grouping your brokerage account according to your own preferences.

If you use the FREE Broker, one portfolio group can be created. In PRIME and PRIME Broker flex, up to 50 personalised groups are available to you.

Please note that in portfolio groups only the group performance since buy can be displayed.

Do you have a referral program?
 

At present, we do not have a referral program in Spain. It is something we are considering and will reach out to clients in due course if it is released.

Securities account management

How can I make deposits and withdrawals?
 

Deposit
Deposits to your clearing account can be made in several ways.

The fastest way is real-time payment via Instant. Payments via Instant are available within a few seconds for the purchase of securities. The deposit amount is collected by SEPA direct debit from your reference account. For more information, please refer to the customer documents. Fees apply for payment via Instant.

Alternatively, you can transfer the desired amount or deposit by SEPA direct debit. The IBAN for the transfer to your clearing account can be found in your personal customer area under "Payments" and "Transfer". Please enter your name as the recipient. Transfers have to be made from your deposited reference account. Deposits that cannot be assigned clearly to you (e.g. PayPal, Transferwise) are not permitted.

Withdrawal
You can request a withdrawal via the menu item "Payments" in your customer area. Please note that deposits made by SEPA direct debit or Instant may not be paid out or used for the purchase of derivatives until after eight weeks. This is because direct debits can be revoked within the first eight weeks. After these eight weeks, cash balances from direct debits can be paid out at any time.

Please also note that your clearing account is generally not a payment transaction account and is used exclusively for the settlement of securities transactions.

Why is real-time payment via Instant not available for me?
 

The availability or maximum amount of Instant deposit depends on individual factors. You can increase the likelihood of Instant availability by, for example, instructing deposits via regular SEPA direct debit or by executing savings plans.

Why can't I pay out my entire balance?
 

You can find details on your individually available cash balance in your personal customer area.

Sale proceeds can be used immediately to purchase securities, but are generally not available for payment until two banking days later. This is because the actual exchange of securities for payment (known as settlement) does not take place until two days after the transaction has been concluded on the stock exchange.

The cash balance available for withdrawal may be reduced for a few bank working days after deposits by SEPA direct debit in order to avoid an overdraft of the settlement account due to possible returned direct debits.

In addition, it may not be possible to pay out the full cash balance within the first eight weeks after deposits by SEPA direct debit or Instant.

Can I overdraw my clearing account?
 

The broker account is managed on a credit basis and cannot be overdrawn in the course of normal daily business. If there are not enough funds available on the broker account for a prepared order and no corresponding deposit has been instructed via instant, the order cannot be placed.

Should the broker account still show a negative balance, the custodian bank will charge interest for this. Please find the current overdraft interest rate in the special conditions to the price and service list of Baader Bank.

Do I have an overview of my individual transactions?
 

All transactions can be viewed at any time in our app or online by logging in to your Scalable Capital account. In addition, the custodian bank will provide you with a monthly account statement in your mailbox. There you will see a summary of all transactions made.

Why is my return not displayed in percentage?
 

In addition to the real-time valuation of your portfolio, we also show you the absolute return in Euros. A percentage return on a portfolio basis is in many cases misleading, as it depends heavily on the timing of trading activities and their size.

It is possible to calculate the percentage return in relation to the total deposits made (minus withdrawals); however, this figure offers limited information as this example illustrates:

Assume you invest 10,000 Euros once through Scalable Broker. After one year your investments have generated an absolute return of 700 Euros. This would now result in a relative return of 7.0% and would be a meaningful indication. However, if you invested another 10,000 Euros on the same day, your percentage return would be halved - without changing the value of your investments (700 / 20,000 = 3.5%).

The time-weighted yield which we also use in wealth management can offer little help here. This is adjusted for incoming and outgoing payments thus allowing a direct comparison with a benchmark or another portfolio.

In wealth management, it is important to show the performance of the wealth manager transparently and independently of the client's investment dates. When evaluating one's own investment decisions, on the other hand, timing in particular plays a very decisive role in investment success. Therefore, the time-weighted return is not suitable in the context of Scalable Broker.

Can I export information about my portfolio such as a CSV file?
 

You can export a daily updated extract of your portfolio data as a CSV file in your customer portal at Baader Bank. You received the necessary access data from Baader Bank in an e-mail during the registration process at Scalable.
If you do not have this email, you can request a new password at any time. To do so, you will need the first seven digits of your securities account number as well as your date of birth. This link will take you to the Baader Bank customer portal, where you can click on "Reset Link".

Is there a minimum investment period for my account or a minimum term for my contract?
 

There are no minimum investment periods or minimum terms of contracts. Individual securities can be bought and sold at any time. Our service can also be cancelled at any time free of charge. It is also possible to switch between the price models offered (FREE Broker, PRIME Broker and PRIME Broker Flex) at any time free of charge.

Can I switch between the offered broker plans?
 

You can switch between the different pricing plans (FREE Broker, PRIME Broker and PRIME Broker Flex) at any time free of charge. To do this, go to "Profile" in the web view of your account. Under "Products" you will find the option to change your broker plan.

How can I add and remove securities to my watchlist?
 

To add a security to your watchlist, click on the desired security. Then, click on "Add to watchlist" (appears as a star in the app) in the upper right corner of the overview page of the security. The security will now appear in the watchlist on your home page. Securities for which you have already instructed orders or set up a savings plan are automatically added to your portfolio list.

To remove a security from your watchlist, click on the desired security. Then, click on "Remove from watchlist" (appears as a star in the app) in the upper right corner of the overview page of the security. When you buy a security from your watchlist, or set up a savings plan, it is automatically transferred from the watchlist to the portfolio list.

Can I sort or filter my portfolio and watchlist?
 

Currently all entries are sorted alphabetically.

How can I cancel the Scalable Broker?
 

You can cancel or change your broker online or via the Scalable Capital app under "Profile", "Products". Cancellation is free of charge and possible at any time.

After your termination, you may continue to log into your personal area until 1st August of the following year and retrieve documents from your mailbox until the applicable retention periods expire before access is deactivated. However, if necessary, access to your personal area can also be deactivated ahead of time. To do so, please send us an e-mail.

Trading

Which financial products can I invest in?
 

In principle, all ETFs, stocks, funds and crypto ETPs that are traded on gettex or Xetra are available to you. Additionally you can trade more than 375,000 derivatives by Goldman Sachs, HSBC and HypoVereinsbank onemarkets. You can easily find out whether a security can be traded by using the search function of the broker screen in our app or online. Simply enter the name, the security identification number (WKN), or ISIN.

You can also buy registered shares via Scalable Broker. The custodian Baader Bank will take care of the registration for you. You will not incur any costs for the registration performed by Baader Bank.

In the Scalable Capital Broker you have various financial products at your disposal with which you can invest in the gold market. For example, you can invest in ETCs that invest in physical gold.

Derivatives cannot currently be traded with Scalable Broker outside Germany.

Bonds cannot currently be traded with Scalable Broker. All ETFs, shares, and funds that are traded on the gettex exchange are available to you.

New initial public offerings (IPOs) cannot currently be subscribed to via Scalable Broker.

Which order types are available?
 

Limit order: With this order a limit price can be defined. The order will only be executed at this predefined price or better. This way you can protect yourself against sudden price jumps. Due to the limit there is a possibility that the order can be executed only partially or not at all.
The limit order is valid for 360 days. During this period, it can be canceled at any time, provided that not all ordered items have been executed.

Stop order: With this order a stop price can be defined. When the stop price is reached, your order will be activated as a market order and executed at the best possible price during trading hours. Under certain circumstances, this price can deviate significantly from the stop price due to price jumps. It may happen that the order is never activated and therefore not executed.

The stop order is valid for 360 days. During this period, it can be cancelled at any time, provided that not all ordered items have been executed.

Stop limit order: As a combination of the two preceding order types, with this order both a limit and a stop price are specified. When the stop price is reached, your order will be activated as a limit order and then executed only at the limit price or better. This way you can protect yourself against sudden price jumps. On the other hand, it may happen that the order can only be partially executed or not at all.
The stop limit order is valid for 360 days. During this period, it can be cancelled at any time, provided that not all ordered items have been executed.

Market order: Is only offered for sell orders. For buy orders for which no limit price is defined (see above), a security limit is automatically set (max. 5% above the last ask price). This protects you against significant price jumps when buying.

Sell orders can also be placed as market orders. In this case, the order is executed at the next possible price during trading hours. Due to price jumps, this may differ significantly from the last price at the time the order was placed. The market order is only valid for the trading day on which it was placed.

Scalable Broker currently does not offer an OCO order (One-Cancels-Other).
Please note: If you enter both a stop and limit price in the order screen, this does not constitute an OCO order. A stop-limit order works as follows: When the stop price is reached, your order is activated as a limit order and then executed exclusively at the limit price or better. This way you can protect yourself against sudden price jumps. In return, it may happen that the order can only be partially executed or not at all.

How can I trade a security?
 

Trading orders can only be accepted in our app or online by logging in to your Scalable Capital account. Telephone orders in particular are not possible.

Select the desired security in our app or online by logging in to your Scalable Capital account. Navigate to your broker portfolio, and use the buttons "Buy" or "Sell" to start the order process. The put option is only available if you already hold shares of the security.

Is there a minimum order value?
 

There is no minimum order value for trading in the Scalable Broker.

However, for all trades below 250 euros, 0.99 euros per trade are charged on gettex. This applies to all price models of our broker. Trades from 250 euros are included in the trading flat rate in PRIME Broker and PRIME Broker flex.

Can I trade fragments?
 

You cannot buy fractions directly. However, with all savings plans we also buy fractions of ETFs for you so that your monthly savings rate can be fully invested. As long as the savings plan is running, these fractions are repeatedly combined to form whole number securities.

If you want to sell an ETF that has been saved and therefore contains fractions, you can of course also sell the resulting fractions again. Beyond that, no fractions can be sold.

Can I change or cancel an order that I have already placed?
 

A placed order can be cancelled free of charge under "Transactions" if it has not yet been fully executed. A direct modification of an order is not possible. If you want to change an order that has not yet been executed, cancel it and set it again.

According to the Conditions for Transactions on the Munich Stock Exchange (IV. Section), trades can be cancelled retroactively by the exchange under certain conditions. This applies in particular to so-called mistrades. Mistrades can, for example, be caused by technical malfunctions or an obviously deviating reference price. In the event of a cancellation of your already executed order, you will be informed by e-mail. Limit or stop orders will not be reactivated. Therefore, if necessary, please place the corresponding order again.

When will my order be executed?
 

When your order is executed depends on the selected order type and the price development of the security. With Smart Predict however, a feature available in PRIME Broker, you can see the probability of a limit or stop order being executed within the next hour.

Why can't I find a security?
 

The security you're looking for isn't available? When searching for a security in the security search, simply send us your request for a stock, ETF or funds if it isn’t available yet. If the trading conditions are met, we can have the security added for you. We look forward to your suggestions!

Will I receive financial or investment advice from Scalable Capital?
 

If you have any questions about our service, please contact us by email, chat, or telephone. However, we do not provide financial or investment advice.

How much money should I invest?
 

Investing in the capital market comes with risks. We therefore advise our clients to keep an immediately available emergency reserve for unforeseen events which should cover all of your current expenses and obligations for at least six months.

Which stock exchanges are available?
 

Orders can be placed on gettex, a stock exchange of Bayrische Börse AG, or Xetra, operated by Deutsche Börse AG. In principle, neither brokerage fees nor exchange fees are charged on gettex. The public law structure guarantees the neutrality that is indispensable for safeguarding the interests of market participants, investors, and issuers.

The order fee on Xetra is a flat rate of 3.99 euros, including for customers using the PRIME Broker and PRIME Broker Flex plans. In addition to that, there is an exchange fee for Xetra. For Scalable Broker this is only 0.01 % of the executed volume (minimum 1.50 euro). The trading platform fee covers all third-party costs for trading and settlement. The settlement is carried out by the custodian bank.

An overview of all costs can be found here.

What are the trading hours of gettex and Xetra?
 

On gettex, you can usually trade ETFs, shares, and funds Monday through Friday from 8:00 a.m. to 10:00 p.m. Stock exchange holidays are excluded. You can find gettex's trading calendar here.

On Xetra, you can trade Monday through Friday from 9:00 a.m. to 5:30 p.m. Stock exchange holidays are excluded. You can find Xetra's trading calendar here.

On trading days, Scalable Broker allows orders to be placed around the clock. From 12:15 a.m. to 11:30 p.m., you can place or cancel orders in our app or online by logging in to your Scalable Capital account. Stop and limit orders created outside trading hours are executed at the next possible time during trading hours. Market orders are generally only valid for the day on which they are created. If they are created before the opening of the exchange, they are executed at the next possible time during trading hours. Market orders placed after trading closes expire.

Is intraday trading possible?
 

You can buy and sell securities on the same day. You can also see real-time prices of the securities.

Can I trade over-the-counter?
 

Scalable Broker only offers exchange trading. This offers additional security for the investor. Stock exchange trading is strictly regulated and compliance with stock exchange rules is monitored by the Exchange Supervisory Authority.

In addition, each stock exchange has its own trade monitoring center. Their tasks are defined by law. It ensures proper trading and offers protection against any price manipulation. Investors can contact the Trading Surveillance Office as the exchange's supervisory body if they have any concerns about price fixing during execution. Scalable Capital is happy to assist you in clarifying the facts of the case.

Who are the PRIME partners and what advantages do they offer?
 

With our exclusive partners DWS Xtrackers, Invesco, and iShares by BlackRock, we provide low cost access to numerous high-quality ETFs. In addition to the purchase of ETFs from an order size of 250 euros, we provide many additional features and data on the ETFs of the PRIME partners.

An overview of all available ETFs can be found here.

Can I pay out or reinvest sales proceeds immediately after selling securities?
 

Proceeds from sales are available as a credit balance immediately after execution after deducting a safety margin for any taxes and can be used again directly for the purchase of securities. After booking, the full sales proceeds are available on the following day.

However, they are only available for withdrawal once the trades have been booked by the custodian bank. This is because securities transactions are not actually booked until two trading days after the trade has been concluded on the stock exchange (so-called settlement).

Why is my order only partially executed?
 

Trading on an exchange is determined by supply and demand. In principle, it can therefore happen with many types of orders that only a part of the ordered quantity can be executed, or nothing at all. Partial executions do not incur additional costs.

What happens if trading is suspended?
 

In very volatile market phases or in the case of announcements that strongly influence the price of one or more securities, the Exchange Supervisory Authority may suspend trading in individual securities. In extreme situations, the entire exchange trading may also be suspended. During this time, trading in the securities concerned is not possible.

In addition, securities may also be suspended from trading for an extended period of time for other reasons. For example, since summer 2019, Swiss shares may no longer be traded on trading venues in the EU. The suspension and resumption of price determination in individual securities will be announced on the website of the stock exchange gettex.

How do I set up a price alert?
 

You can set up price alerts for all securities and adjust them at any time.

To do so, click on the security that you want to set a price alert for. On the overview page of the security, click on the bell icon in the upper right corner. You can create multiple price alerts for the security. The number of active price alerts is indicated by a number on the bell icon.

In FREE Broker you can set one price alert for a security. In PRIME Broker or PRIME Broker Flex you can set as many price alerts as you like.

What is Smart Predict?
 

Smart Predict is a feature used when placing limit or stop orders. It shows the probability of a limit or stop order being executed within the next hour. The probabilities displayed update automatically and in real time when changing the desired price, or if the price of the security fluctuates. Smart Predict is available to PRIME Broker clients.

Savings plan

Which securities are eligible for savings plans?
 

Savings plans can be set up on ETFs, shares, crypto ETPs and funds.

All ETFs and crypto ETPs offered by Scalable Broker are eligible for savings plans. An overview of all available ETFs can be found here.

Many stocks and funds that are available in the Scalable Broker can also be purchased through savings plans. There are no restrictions regarding the size of the company or the location of its headquarters. If you cannot find the company you are looking for, please write to us at service@scalable.capital. We will gladly take your feedback into account and constantly expand our offer.

How can I set up a savings plan?
 

All savings plans can be set up starting from an amount of 1 euro, with no order fee. This applies to all Scalable Broker plans (FREE Broker, PRIME Broker, PRIME Broker Flex).

Find the security you want through the search function and click on "Set up a savings plan" on the overview page.

To set up a plan, select:

  • The amount you wish to invest
  • The frequency of the savings plan.
  • The execution date, which is the day of the month you want to execute the plan.
  • Inflation protection: You have the option to automatically adjust the amount according to inflation, increasing the amount by 2, 3, 5 or 8 % per year, and the adjustment is applied proportionally after each execution of the savings plan
  • Deposit method: Deposits to fund your savings plans can be made by direct debit or from your Scalable account cash balance. If your cash balance is your method of choice, but you do not have a sufficient amount, your deposit will be withdrawn automatically by SEPA Direct Debit.

Important: In case you have selected direct debit, the withdrawal will be made 3-4 business days before the execution date.

How can I adjust or cancel a savings plan?
 

To adjust a savings plan, click on the security with the savings plan that you want to adjust. On the overview page of the security, click on the current savings plan displayed below the chart (in the app) or on the top right of the screen (in the web browser). Change your desired amount, execution date, frequency and inflation protection and click on "Set up savings plan" to confirm.

To adjust the execution date and frequency of a savings plan, click on the security with the savings plan that you want to adjust. On the overview page of the security, click on the current savings plan displayed below the chart (in the app) or on the top right of the screen (in the web browser). Change the execution date and frequency, and click on "Set up savings plan" to confirm.

To suspend a savings plan, click on the desired security.
On the overview page of the security, click on the displayed savings plan, e.g. "50 euros monthly".
If you are in the mobile app, your savings plan will be displayed below the chart, in the desktop version you will find it at the top right.
Click on "Delete savings plan" here to deactivate the savings plan. A very short-term deactivation of a savings plan may no longer be processed. Of course, you can reset the savings plan at any time.

To add inflation protection, click on the security with the savings plan that you want to adjust. On the overview page of the security, click on the current savings plan displayed below the chart (in the app) or on the top right of the screen (in the web browser). Add a percentage value by which the savings plan rate should increase over time and click on "Set up savings plan" to confirm.

What execution dates and investment frequencies are available for savings plans?
 

Savings plans can be executed monthly, bi-monthly, quarterly, semi-annually or annually on nine different days (1st, 4th, 7th, 10th, 13th, 16th, 19th, 22nd and 25th of a month).

Can I adapt my savings rates to inflation?
 

Inflation adjustment is available. You can determine an adjustment rate in percent (2 %, 3 %, 5 % or 8 %) by which your savings rate should increase each year. The adjustment is made proportionally after each savings plan execution.

Why does the savings rate not increase my balance?
 

Once credited to your broker account, the savings amount will not increase your cash balance, as it is reserved for the automatic purchase of the savings plan's corresponding security.

Details on your personally available credit can be found in the customer area. Click on your credit balance on the overview page of your portfolio. Afterwards, you can see your currently available cash amount for investments or withdrawals.

When will my savings plan be invested?
 

Your savings plans are invested at the most appropriate time during the execution day you choose when setting it up). You will see the purchase of securities on the following day in our app or online by logging in to your Scalable Capital account.

Why has my savings plan not yet been debited?
 

Debit by direct debit: The savings plans are debited from your checking account by SEPA direct debit, depending on the specified execution day and interval. If you have set up several savings plans for the same execution day, only one direct debit will be collected for all savings plans. For example, if you save for three securities of 100 euros each on the 2nd of the month, we will collect 300 euros from your checking account in one collective posting. We will order the payments in good time before the desired execution date. Once credited to your brokerage account, the savings amount does not increase your available balance, as it is reserved for the savings plan. The purchase is automatically instructed by us, you do not need to do anything else.

Debit from the settlement account: Savings plans are debited from your clearing account depending on the specified execution date and interval. Make sure that your clearing account is sufficiently funded at the time of savings plan execution. If your clearing account is not sufficiently funded, the amount will be automatically debited from your current account.

Why isn't my entire savings plan invested?
 

In order to reach your desired savings plan amount, we also buy fractional shares of ETFs, stocks and crypto ETPs. However, fractional shares can only be traded up to the third decimal place. To ensure that the savings rate is not exceeded, the fractional shares bought through your savings plan may therefore be rounded down.

Savings plan not invested at all: This can occur with very small savings rates combined with very high security prices. Example: If you set up a savings plan of 1 euro and the securities price is 1,500 euros, we would have to buy 0.0007 shares. However, since fractional shares can only be purchased up to three decimal places and the savings rate should not be exceeded, this is rounded down to 0.000 shares. The savings rate can therefore not be invested and will subsequently be credited to your cash balance.

Savings rate only partially invested: You have set up a savings plan of 100 euros on a security, which costs exactly 150 euros at the time of purchase, for example. If your savings plan buys 0.667 shares of this security for you, the purchase price would be higher than your savings plan at 100.05 euros. Therefore, only 0.666 shares are bought and thus 99.90 euros are invested. The remaining 0.10 euros will be credited to your cash balance.

What happens if the price of the security is above or below my savings plan amount?
 

With all savings plans, we also buy fractional shares of securities so that the determined savings plan amount can be reached. For example, if you have a savings plan of 50 euros on an ETF that trades at 100 euros at the time of purchase, your savings plan will buy 0.5 units. As long as the savings plan is active, these fractional shares are repeatedly combined into whole securities.

If you want to sell a security that was purchased with a savings plan and you therefore hold fractional shares, you can of course also sell the fractional shares again without additional costs. However, it is not possible to trade only a part of the held fractional shares. The entire position must always be sold.

Why can't I sell the savings plan on the day of investment?
 

Pieces purchased with savings plans cannot be sold again immediately due to the investment in fractions, but only after complete booking by the custodian bank. This is usually the case on the day after the investment.

Processing & Taxes

What is a Tax Identification Number (TIN)?
 

A tax identification number (TIN) is an international number used for tax identification purposes.

In Spain, the TIN corresponds to your DNI number for the tax number and can be found on your national identity card or NIE (numéro de identidad extranjero), or on the filing of your last tax return.

Why do I need to provide my fiscal number?
 

Financial institutions are responsible for collecting information from their clients regarding tax residence and the fiscal number. The latter allows the taxpayer to be formally identified, since it is attached to his or her name in the tax administration's database.

Does Scalable Capital offer a tax report?
 

Scalable Capital offers an intuitive tax report to assist you with your tax filing.

The report is prepared by KPMG AG (Zurich, Switzerland) based on data provided by Scalable Capital and includes:

  • Detailed information on how to use the report.
  • An overview of the data you need to complete your tax return.
  • Additional information on relevant transactions.

Please note: Scalable Capital does not provide legal and/or tax advice. If you have specific questions about your tax return, please contact your tax advisor.

How is my account taxed?
 

Your custody account is held with Baader Bank (our custodian bank) in Germany. As a result the capital gains of Spanish domiciled clients are neither automatically taxed in Germany, nor directly in Spain. Instead, taxes need to be declared via your yearly income tax declaration. Scalable Capital offers a free tax report to assist you with your tax filing.

Note: This does not apply to withholding taxes (e.g. on dividends from equity holdings), which are levied locally and paid directly to the tax authorities of the respective country.

Please note: Scalable Capital does not provide legal and/or tax advice. If you have specific questions about your tax return, please contact your tax advisor.

Is it possible to be exempted from US withholding tax in advance or to have it reduced?
 

For US withholding tax, the custodian bank (Baader Bank) can grant a lower tax rate as a 'Qualified Intermediary'. In this case, a reduction of the withholding tax from 30% to 15% is possible. According to the double taxation treaty USA - Spain, the automatic reduction of the US withholding tax takes place for non-US persons with Spanish citizenship, Spanish residence and tax liability in Spain.

For foreigners living in Spain, the legitimation must be done by means of a W-8BEN form. To do so, send us the completed form by e-mail to service-es@scalable.capital. Please make sure that you provide complete information when submitting the form.

If you are not subject to tax in Spain, the US withholding tax is regulated in the country-specific double taxation agreement between the USA and your tax country.

Where can I find information about distributions?
 

Distributions (e.g. dividends or interest) are credited to your clearing account at Baader Bank. You can see the current status in our app or online by logging in to your Scalable Capital account. Distributions can either be reinvested or withdrawn.

When do I receive a dividend?
 

For shares of German companies you are entitled to a dividend if you hold the share in your securities account on the day of their Annual General Meeting (AGM). From the first trading day after the AGM, the share is traded "ex-dividend", as from then on there is no longer any entitlement to dividends. When you receive a dividend, it is automatically credited to your clearing account. However, the actual distribution of the dividend does not have to take place immediately after the AGM.

For dividends from foreign companies, some of which pay out a dividend several times a year, please refer to the quarterly reports or the investor relations page of the respective company.

Can I participate in an annual general meeting?
 

If the possibility of participating in an Annual General Meeting exists, the custodian bank will inform you about this. This applies to companies with headquarters in the European Economic Area (ARUG II). The announcement will be made available to you in your Scalable mailbox in the corresponding document "Annual General Meeting". The fees for the issuance of admission tickets to an Annual General Meeting can be found in the Special Conditions to the List of Prices and Services (p. 68) of Baader Bank. When ordering admission tickets for a foreign Annual General Meeting, please note that third-party fees of the depositary bank of up to EUR 150.00 may be incurred (Bundesgesetzblatt, BGBl I 2019, p. 2637).

Note: Your right to participate may lapse in whole or in part if you change your position shortly before the Annual General Meeting.

Taking into account the re-registration deadline, please send us the reply from the "Annual General Meeting" document with your instructions as a completed PDF by e-mail to corporateaction@scalable.capital. Please ensure that the information contained in this document is complete and readable when sending it. Instructions that are not sent in the defined format (PDF) cannot be processed.

Can I participate in a corporate action?
 

As a shareholder you are entitled to participate in corporate actions. Baader Bank will inform you about possible corporate actions. We will make the announcement available to you in your mailbox in our app and online.

Costs

What are the total costs of Scalable Broker?
 

You have the choice between three plans:

FREE Broker:
In FREE Broker, order fees of 0.99 euros are charged for each executed trade. You can trade all ETFs from our PRIME partners DWS Xtrackers, Invesco and iShares free of order fees for trades with an order size of 250 euros or more. All savings plans are free of order fees, whether on ETFs, stocks or crypto. Crypto ETPs are additionally subject to a spread surcharge in trading and savings plans.

PRIME Broker:
For only 2.99 euros per month (billed annually at 35.88 euros) you get, in addition to fee-free savings plans on stocks, ETFs and other exchange-traded products (ETP), unlimited trades without order fees from 250 euros order volume (Xetra trades excluded). Trades below 250 euros cost 0.99 euros on gettex. Crypto ETPs are additionally subject to the spread surcharge in trading and savings plan.
You can cancel PRIME Broker at any time or switch to another model.

PRIME Broker flex: With PRIME Broker flex, you enjoy all the benefits of the PRIME Broker with a flexible monthly payment at just 4.99 euros per month.

Regardless of the model you choose
gettex trades:
All trades on gettex below 250 Euros are charged with 0.99 Euros. This applies to all our broker plans.

Xetra trades:
For order executions via the Xetra exchange, all clients incur a fee of 3.99 euros per trade plus a trading venue fee (0.01% of the order volume, min. 1.50 euros), regardless of the pricing model. The latter covers all third-party costs for trading and settlement. Partial executions are not charged more than once.

Crypto spread surcharge:
In addition to the above fees, the spread surcharge applies for each execution of a savings plan or trade in a crypto ETP. This amounts to 0.99 % of the executed savings plan or order volume for FREE Broker clients or 0.69 % of the executed savings plan or order volume for PRIME Broker and PRIME Broker flex clients.
Any spread surcharges incurred will be displayed to you under "Cost information" prior to the placement of trading orders or when setting up or changing a savings plan.

Product costs for crypto ETPs
Ongoing product costs are incurred for trading in crypto ETPs.
The product costs for CoinShares ETPs can be found here: https://coinshares.com/etps/physical.

Real-time payments via Instant:
Real-time payments via Instant cost 0.99% in the FREE Broker model, and only 0.69% of the deposit amount in PRIME Broker and PRIME Broker flex. The following applies to every deposit: From 5,000 euros, every additional euro is free of charge.

There are no additional costs such as custody account fees, flat-rate third-party fees, or issue surcharges. It is also possible to switch between the price models at any time: To do so, go to the "Profile" tab of your broker. Under "Products" you will find the option to change your broker plan at any time.

Please note: There is a reference in the customer documents to an administration fee of 0.75 % p.a. This refers exclusively to our separate product, "wealth management." If you only use our broker, this fee is not relevant for you.

Here you will find a list of all possible fees of the Scalable Broker by model: https://es.scalable.capital/en/trading-costs

Where are the fees debited from?
 

The fees for using PRIME Broker or PRIME Broker flex are debited annually or monthly from your reference account (current account).

All other fees, for example for executed trading orders, the spread surcharge for Crypto ETPs or fees for real-time payments via Instant will be debited directly from your Broker account at our custodian bank.

Do I have to pay negative interest or a custody fee on my cash balance?
 

No interest is charged on the balance of the clearing account. The current conditions can be found in the special conditions of the price and service list of Baader Bank.

Crypto

Trading

How does trading in cryptocurrencies work at Scalable Crypto?
 

With Scalable Crypto you trade cryptocurrencies as easily as stocks or ETFs on regulated trading venues (Xetra, gettex) in Germany. An investment is possible as a one-time purchase and as a savings plan from 1 euro per month. No separate account, wallet or re-identification is required for this.

Click on the search and search for the desired cryptocurrency. After clicking on the desired cryptocurrency, you can both set up a savings plan and make purchases/sales in the cryptocurrency.

If you already hold cryptocurrencies, they will be displayed in the Crypto section of your portfolio overview.

The purchased securities are safely held in your custody account at Baader Bank. The equivalent value of your investment in the corresponding cryptocurrency is held in custody for you at a regulated crypto custodian. In contrast to trading via crypto exchanges, there is no need for you to hold your investment independently in your own crypto wallet.

What cryptocurrencies can I trade at Scalable Crypto?
 

You can find an overview of all currently available crypto ETPs here.

Are physically backed crypto ETPs offered for trading at Scalable Crypto?
 

The products available through Scalable Crypto from CoinShares are physically backed by the underlying cryptocurrencies without exception.

Where are my cryptocurrencies stored?
 

Your Crypto ETPs are securely held in your custody account at Baader Bank, just like your shares or ETFs.

You do not need your own wallet to trade with Scalable Crypto and you do not need to hold the cryptocurrencies on your own wallet. The custody of the cryptocurrencies is taken over for you by the issuer of the respective crypto security. In this case, the underlying cryptocurrencies are physically deposited with regulated crypto custodians in professionally secured cold wallets based on the latest technology.

Blockchain analytics firm "Glassnode" estimates the number of lost Bitcoin in independent custody to be around three million. This represents nearly 15 % of the bitcoin ever in circulation.

Can I withdraw cryptocurrencies to my private wallet?
 

Some ETP issuers offer a transfer of the deposited cryptocurrency to a private wallet. In this case, the issuer may charge fees and additional documentation (identity check, money laundering check) must be taken into account.

Why does the estimated order volume differ from my input?
 

With us you trade Crypto as easy and secure as stocks and ETFs as a Crypto ETP on a regulated exchange in Germany. Crypto ETPs trade between 15 euros and 150 euros per unit. Your entry will therefore be rounded down to whole pieces, but at least to 1 piece.

Why does the number of my coins decrease over time?
 

Crypto ETPs incur annual product costs on the part of the issuer for managing the securities. This is how issuers cover their costs related to transactions on the crypto network, custody of the coins, etc. The costs are charged directly against the crypto entitlement of the ETP units you hold, so it decreases slightly over time.

Complaint

How do I make a complaint?
 

We take complaints seriously as each and every one of our clients are important to us. We believe you have a right to a fair, swift and courteous service at all times. We are a regulated entity, we treat our clients fairly and adhere to the regulations on transparency and protections related to financial services.

A complaint is any expression of dissatisfaction made by a client or potential client (complainant) to an investment services firm in connection with the latter's provision of an investment service or ancillary investment service. The term "complaint" does not necessarily have to be used. A complaint does not require a specific form.

Complaints can be made free of charge orally, in writing or electronically to the address below or to our other contact details, which can be accessed under https://es.scalable.capital/datos-de-contacto in Spanish and under https://es.scalable.capital/en/contact-details in English in their most current version.

Scalable Capital GmbH
Seitzstr. 8e,
80538 Munich,
Germany

Scalable Capital has established a complaints management function that is responsible for investigating complaints. This is the compliance department. You can reach it as follows:

Scalable Capital GmbH
Compliance Department
Seitzstr. 8e,
80538 Munich,
Germany

Please also see the “Complaints and disputes” section of our client documentation.

Scalable Capital Complaints Procedure
 

After the (potential) client has submitted the complaint, the complaint will be transferred to the client relationship management system (CRM).

The content of the complaint will be assessed (this may also include questions to the client), it will be determined whether the client's dissatisfaction is justified as regards its substance and, if necessary, a proposal for a solution will be developed. This is followed by consultation with a superior. Depending on the type, content and scope of the complaint, it may be necessary to involve the complaint management function at an early stage. Finally, feedback is provided to the (potential) client, in which Scalable Capital communicates its position regarding the complaint. The processing period between the submission of a complaint and the provision of feedback should normally not exceed five (5) business days. If no response can be provided within this period, Scalable Capital will inform the complainant of the reasons for the delay and the expected processing time.

If the client is not satisfied with our final feedback then they may contact the arbitration board of the Association of Independent Asset Managers Germany. The arbitration board of the Association of Independent Asset Managers Germany is responsible for any monetary disputes arising from or in connection with financial services contracts: VuV Ombudsman's Office, Stresemannallee 30, 60596 Frankfurt am Main, Germany, http://vuv-ombudsstelle.de/. Scalable Capital is a member of the Association of Independent Asset Managers Germany and is obliged under the latter's articles of association to participate in dispute resolution proceedings of the VuV Ombudsman's Office. The (potential) client therefore has the option of referring a complaint or other dispute to the VuV Ombudsman's Office.

Scalable Capital is not affiliated with any other recognised private consumer arbitration board.

The European Commission provides a platform for online dispute resolution for consumers who reside in the EU (in accordance with Article 14 (1) of the ODR Regulation) at http://ec.europa.eu/consumers/odr/. Scalable Capital does not participate in the online dispute resolution.

Irrespective of the option of appealing to the VuV Ombudsman’s Office, the (potential) client is free to file a civil action at their discretion.

In addition, clients may contact the complaints body of the national competent supervisory authority which may also provide for an arbitration procedure:
France: Autorité des marchés financiers – AMF
Italy: Commissione Nazionale per le Società e la Borsa – CONSOB
The Netherlands: Autoriteit Financiële Markten – AFM
Spain: Comisión Nacional del Mercado de Valores – CNMV
Austria: Finanzmarktaufsichtsbehörde – FMA.

Security & privacy

Is Scalable Capital an independent and regulated company?
 

Scalable Capital is an independent securities institution with the regulatory permission of the German Federal Financial Supervisory Authority (BaFin) to provide securities services pursuant to section 15 WpIG. Scalable Capital offers in particular the service of contract brokerage ("brokerage"). We are subject to supervision by the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht) and the German Federal Bank (Deutsche Bundesbank).

How secure are my money and my investments? What happens in the event that Scalable Capital or your partner bank becomes insolvent?
 

As a financial services institution, we are not authorized to obtain possession or ownership of the customer's assets. The customer's assets are held in the custody of our partner bank(s). In case of insolvency of Scalable Capital GmbH, the customer's assets contained in the custody account will therefore not fall into the insolvency estate of Scalable Capital GmbH.

In the event of the insolvency of the partner bank, your clearing account is protected by the statutory deposit protection of the Compensation Scheme of German Banks (Entschädigungseinrichtung deutscher Banken) up to a deposit amount of 100,000 euros (see details on this at www.edb-banken.de/en) and beyond that up to a certain amount by the deposit protection fund of the Association of German Banks (Bundesverband deutscher Banken). In addition, there is a claim to surrender of your securities in the portfolio in the event of insolvency of the custodian bank. This last aspect is particularly important for your investment with Scalable Capital GmbH, because your money is predominantly invested in securities with us and thus predominantly does not fall under the topic of deposit protection (like the cash on the clearing account).

As a regulated financial services institution, Scalable Capital GmbH is assigned to the Compensatory Fund of Securities Trading Companies (Entschädigungseinrichtung der Wertpapierhandelsunternehmen; EdW). The EdW provides compensation if an institution is no longer able to fulfill its "liabilities from securities transactions" to its customers for reasons directly related to its financial situation (and BaFin has determined the compensation case). For this compensation, the protection is limited to 90 %, up to a maximum of 20,000 euros per investor. Such a compensation case can only arise in special constellations for a financial services institution without permission to accept possession or ownership of assets of the customer (such as Scalable Capital GmbH); for example, the acceptance of customer funds despite the lack of the corresponding regulatory permission could be considered. Secondary claims (such as damages due to faulty investment) are generally not compensable.

How does Scalable protect my account?
 

At Scalable we want to ensure that your account is protected against any type of attack. Therefore, the Scalable Login utilises leading edge technology to scan the Web and track large security breaches that occur on third-party sites (unrelated to Scalable). If the Scalable Login identifies that any of our users’ credentials were part of such external breach it will notify you via your registered email and ask you to change your password.

How can I change my password?
 

In order to change your password, click on "Forgot password?" under the entry mask on the login page of our homepage.

In the Scalable App, this change can be made under "Profile" in the section "Password" by clicking on "Request link to change". After entering your e-mail address, you will receive a link via e-mail from us to change your password.

Why does a browser window open when logging in via the app?
 

For security reasons, we conduct the login process to your personal customer area via web browser. This guarantees a higher security standard when logging in and reduces the risk of falling victim to a phishing or fraud attempt.

The login to your Scalable client area is always done via a secure subdomain. Customers with a custody account at Baader Bank use secure.scalable.capital/login.

Why can’t I log in?
 

If you are unable to log in and you are certain you are using the correct email and password, there may be a technical issue.

If your account does not hold any active portfolios, we will block it after a few months of inactivity for security reasons. A blocked account can be manually unlocked by our customer service. In this case or in case of technical problems, please contact our customer service at support-es@scalable.capital.

How do I enable or disable two-factor authentication?
 

Activation: Log in to your Scalable Capital account in our app. Go to "Profile" and then select "Two-factor authentication" in the menu. During the activation process, you will receive an email with an activation link that you will need to confirm on the mobile device that you want to link.

Deactivation: Log in to your Scalable Capital account in our app. Go to "Profile" and then select "Two-factor authentication" in the menu. Select the option to disable two-factor authentication. You may reenable two-factor authentication in the same way again at any time.

As part of the activation process, you will receive a backup code. Keep this in a safe place that is only accessible to you. You may need the backup code in case you change or lose your smartphone.

Deactivation with backup code: Log in to your Scalable Capital account in our app. Go to "Profile" and then select "Two-factor authentication" in the menu. Select "I don't have access to my linked device", and then enter your backup code.

What happens if I don't have access to my linked device and have also lost my backup code? If you do not have your linked device or your backup code, please contact our customer service.

How secure is my personal data?
 

Data protection is very important to us. We use modern IT infrastructure to ensure the security of your data. Your personal data (e.g. address, account data, financial circumstances) is transmitted in the course of registration as well as contract conclusion, and your data is always encrypted and stored in a data center in Germany.

Please refer to our privacy policy in this context.

How can I change my personal data?
 

In order to change your password, click on "Forgot password?" under the entry mask on the login page of our homepage. In the Scalable App, this change can be made under "Profile" in the section "Password" by clicking on "Request link to change". After entering your e-mail address, you will receive a link via e-mail from us to change your password.

To change your personal data, please log in to your personal customer area via our website or app. You can change your data under "Profile". Please activate two-factor authentication in the Scalable Capital app before making any changes.

How can I download a copy of my personal data?
 

In accordance with Art. 15 GDPR, you can request a copy of the personal data processed about you. To do so, please log into your personal customer area on our website and go to "Profile". Under the "Personal Information" section, you can request your data at any time. Confirm your request via two-factor authentication (2FA) in the Scalable Capital app. Please note that access is only available via the web browser. It is not possible to make a request via iOS or Android app.

The scope as well as the manner of processing your personal data depends on which of our offers you use. For example, if you have only subscribed to a newsletter from us, the processing of your personal data is different than if you are a customer of our wealth management or brokerage offering. For more information, please also refer to our privacy policy.